Operations Team Lead
24 hours ago
Majorel is a global leader in customer experience and content services.
Position SummaryThis position involves providing exceptional customer service across multiple channels, including inbound/outbound calls, chat, email, and social media.
Key Responsibilities- Supervise a team to ensure high-quality service standards are met.
- Develop procedures to improve efficiency and productivity.
- Coach and motivate agents to provide excellent customer service.
- Provide support to both internal and external customers.
- Monitor agent attendance, performance, and productivity.
- Prepare reports and keep agents informed of operational changes.
- An assertive, well-organized self-starter with sales experience.
- Management experience in sales or retail desirable.
- A proactive thinker capable of identifying customer needs and solving problems.
- Excellent communication skills.
- Ability to coach and redirect for improvement.
- Professional customer service skills.
- Demonstrates behaviors that support high-quality standards.
- Strong problem-solving skills.
- College/Associate Degree or Bachelor's Degree (preferred).
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Operations Team Lead
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1 week ago
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