Customer Service Team Lead

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomerCentric Full time $90,000 - $120,000
About Us

At our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems.

We liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

We have team-members across the U.S., Europe, South America, Africa, and Asia/Pacific, providing a truly global perspective.

All roles at our company are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection.

We encourage applicants who do not meet all the requirements to apply anyway so we can determine if something else might be a good fit.

The Role

You will play a key role in leading our customer service team, ensuring efficient, high-quality service delivery, and helping us maintain our reputation for outstanding client relationships. You will oversee the team responsible for answering inquiries, resolving issues, and supporting our clients throughout their journey with us.

Responsibilities
  • Lead, mentor, and manage the day-to-day operations of the Customer Service team.
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.
  • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.
  • Work with cross-functional teams to ensure customer expectations are met and exceeded.
  • Develop and implement best practices for customer service processes and workflows.
  • Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.
  • Drive initiatives to enhance customer loyalty, satisfaction, and retention.
  • Create and maintain detailed customer service documentation, FAQs, and knowledge base content.
Qualifications
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative, customer-centric culture.
  • Excellent communication skills, both written and verbal, with the ability to engage clients and teams effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Familiarity with customer service platforms and CRM tools.
  • A passion for delivering exceptional service and building lasting client relationships.
Benefits
  • Opportunity to work with a diverse team and contribute to a dynamic company.
  • Flexible work arrangements to suit your needs.
  • Ongoing training and development opportunities to help you grow professionally.
  • A positive and supportive work environment.

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