Systems Support Officer

2 weeks ago

Makati City, National Capital Region, Philippines Metrobank Full time

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo u need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

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Position Title:Systems Support Officer

Job Summary:

Responsible in providing operational support to the Division in terms of conducting User Acceptance Testing (UAT), development, enhancements, monitoring & statistical reporting of e-channels related transactions and backroom operations in coordination with various business units of the bank.

Job Responsibilities:

  • Analyzes and understand the project's business and functional requirements
  • Conducts User Acceptance testing of the back-office modules of the bank's e-Channels as well the stand-alone system applications of the Division and implementation of enhancements related to back-room operations of the Division
  • Manual Test Execution;
  • Test incidents reporting and defect logging;
  • Documentation of test results and artifacts;
  • Review and sign-off.
  • Change management and implementation
  • Handles the preparation of the following statistical reports/documents such as but are not limited to: (as required)
    • E-Banking operations and e-Channels performance
    • Reports for submission to BSP, BancNet, MasterCard, Visa and other units of the bank.
    • BCP/BIA, ISABRA and other related documents
  • Contributes to automation/continuous improvement initiatives with the Process Champion of EBD;
  • Reports test incidents/issues and monitor the status of fixes or resolution.
  • Prepares and submit UAT status/progress summary for monitoring and internal reporting purposes.
  • Acts as maker in the maintenance of business parameter of e-Channels and EBD standalone applications
  • Acts as first level support in various concerns on applications of the Division.
  • Performs administrative functions such as requisition of the division's supplies and monitoring of EBD's FFE and IT Equipment
  • Manage the pilot and production implementation requirements and prepare needed requests.
  • Acts as back-office Business Parameter Administrator of e-Channel and stand-alone system applications of the Division.
  • Coordinates with units concerned on any network, system errors, bugs, and processing errors encountered by Division.
  • Performs other related functions that may be assigned from time to time.

Other Details:

Rank: Junior Officer

Unit: Branch Banking Sector / Branch Operations Support Group / E-Banking Division / Systems Management and Support Department

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