Salesforce Administrator

4 weeks ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time

Join our team as a Salesforce Administrator and play a pivotal role in enhancing our Salesforce platform to support our mission of delivering exceptional customer experiences. This opportunity allows you to leverage your expertise in Salesforce administration, configuration, and support to drive operational efficiency and innovation. By joining our team, you'll gain hands-on experience with large-scale Salesforce implementations and work closely with key business stakeholders to make a tangible impact.

Key Responsibilities:

  • Salesforce Admin - Provide Salesforce admin support, including user administration and password resets.
  • Salesforce Production Technical Support - Manage incident triage and technical support for Salesforce production issues.
  • Coordinate tasks and change tickets for external app upgrades.
  • Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
  • Perform system maintenance and seasonal releases (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations).
  • Shift Schedule: Fixed Night Shift – 8pm to 5am PHT.
  • Work Set-Up: Hybrid – work on site 3 days per week.
  • Location: Quezon City.

Required Qualifications:

  • Minimum of 3 years of experience as a Salesforce Platform and Application Administrator.
  • Strong configuration skills, including flows, automation, reports, and dashboards.
  • Ability to read Apex code; writing Apex code is an advantage.
  • Experience in Salesforce platform maintenance and organization health checks.

Preferred Qualifications:

  • Experience managing large-scale Salesforce implementation projects.
  • Proficiency in Salesforce deployment and sandbox management.
  • Strong communication skills with a proven ability to work with key business stakeholders.
  • Issue and ticket management experience.
  • Knowledge of Salesforce integrations and external application upgrades.

When you join our team:

  • We'll empower you to learn and grow your career.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are prioritized.
  • As part of our global team, we'll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別(包括懷孕及其相關情況)、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙,為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利/恒康政策儲存及使用。應徵過程中如需協助,請聯絡 recruitment@manulife.com。

Working Arrangement

混合式
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