Digital Support Professional

5 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time
Job Description:We are seeking a skilled professional to join our team as a Digital Support Specialist. In this role, you will be responsible for providing exceptional customer service through ownership and accurate resolution of customer inquiries via phone, electronic case, and live chat. Your key responsibilities will include responding to incoming calls, chats, and electronic cases in accordance with defined KPIs, raising opportunities and quotes on Salesforce, managing change requests using our third-party platform, investigating, coordinating, and resolving customer enquiries and complaints, maintaining regular contact with the customer throughout the life cycle of their enquiry, creating and upholding positive relationships with both internal and external customers, identifying opportunities for improvement, updating and maintaining customer records using our CRM, Salesforce, and other administrative duties as required by management.Key Skills and Qualifications:
  • At least 1-year solid Telco background and/or B2B Customer Service experience
  • Proactive, positive, and 'above and beyond' attitude
  • A strong sense of ownership and accountability
  • Excellent communication, interpersonal, and negotiating skills
  • Ability to manage competing priorities and follow through on commitments
  • Ability to work both autonomously and within the group and Onshore team
  • Solid negotiation and conflict management skills
  • A high degree of organisational, analytical, and decision-making skills
  • Excellent administrative skills with high attention to detail
What Success Looks Like:
  • Uninterrupted business operations
  • Highly satisfied customers
  • Achievement of KPIs
  • Highly motivated and high-performing workforce
Keyword: CustomerServiceProfessional

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