Order Management Lead

1 week ago


Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

Responsibilities:

People Management:

• Supervise the team in terms of schedule adherence and completion of tasks.

• Provide training and knowledge sharing to the team and new hires if required.

• Monitor KPI and SLA of the team and identify areas of opportunity and improvement for best quality of service delivery.

• Keep all process flows and work instructions up to date and well documented as agreed with the team's regional counterpart.

• Assess the team's daily workload and recommend workforce utilization/resource strategies as needed.

Operational:

• Ensure that the posting of Sales Orders has accurate details and is processed within scheduled deadlines.

• Use critical thinking to resolve issues and escalations.

• Identify prioritization in day-to-day transactional activities.

• Properly delegate duties on each Order Admin based on analyzing the level of complexity.

Qualifications:

• Minimum 3 years' experience working in an accounts receivable/banking environment.

• Bachelor's degree in business administration or a related discipline or equivalent.

• Excellent systems and process knowledge.

• Knowledge and experience in Logistics and Order Supply Chain.

• Intermediate MS Excel skills.

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