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E-commerce Order Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Vista Equity Partners Management, LLC Full time

About Tribute Technology

We are a unique company that combines the stability of B2B software with the growth and valuation of eCommerce. Our comprehensive platform provides a fully integrated experience for all users, making it easier for families to celebrate life and pay tribute to loved ones.

Job Overview

The E-commerce Order Coordinator will be responsible for supporting our vendor base and direct consumers through various channels, including phone, email, internal ticketing, live chat, and social media.

This role involves interacting with internal business units in Canada and the US who support our B2B relations and strategic vendors. The successful candidate will have strong oral and written communication skills in English and the ability to work in a fast-paced environment.

Key Responsibilities

  • Order processing and customer support
  • B2B and DTC inquiries and requests
  • Rotational shifts and holiday coverage
  • Personal development and learning
  • Effective time management
  • Organizational skills and attention to detail
  • Ability to communicate effectively
  • Handling sensitive and confidential information