Warehouse Team Leader

1 week ago

Manila, National Capital Region, Philippines Crown Worldwide Global Business Services Inc. Full time

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

The RMS Operations Team Lead (Outbound and Inbound) is responsible for coordinating transportation to ensure prompt and proper movement of shipments. Facilitates communication between the customer service and warehouse to processes orders and oversees cycle of order fulfilment.

Key Focus Areas
  1. General Tasks
  2. Customer Service
  3. Corporate Social Responsibility
  4. Other
Key Tasks and ResponsibilitiesGeneral Tasks
  1. Perform daily route planning and staff scheduling for pick-up and deliveries based on work orders.
  2. Arrange transportation, monitor pick-up and deliveries to meet customer demand in a timely manner.
  3. Coordinate with the concerned parties in terms of urgent request, preparation of work orders and warehouse capacity level.
  4. Keep the track record of the vehicle records (e.g. renewal of sticker registration, etc.).
  5. Maintain the database of vehicle and driver information.
  6. Assist in coordinating the vehicle service maintenance and repairs.
  7. Collect, review, and maintain information such as monthly vehicle usage reports, quarterly mileage reports, etc.
  8. Assist with process improvement.
  9. Conduct physical checking of vehicle and inventory of vehicle accessories.
  10. Disseminate vehicle and safety information to drivers.
  11. Monitor the personnel assigned in offsite job.
  12. Other tasks that may be assigned by Supervisor when needs arise.
Customer Service
  1. Immediately escalate any issue to the Supervisor which cannot be resolved to ensure customer complaints and concerns are quickly addressed.
Corporate Social Responsibility
  1. Support the company CSR commitment and goals.
  2. Utilizing and encouraging environmentally sustainable practices, including:
  • Recycling boxes and packaging materials wherever possible
  • Reducing natural resource (water, energy, fuel, paper) whenever practical
Other
  1. Complete other duties as directed by the Operations / Warehouse Manager.
  2. Demonstrate and promote the company vision and values.
Aptitude, Knowledge and QualificationsAptitude
  1. Excellent communication and interpersonal skills
  2. Ensure tasks are completed within timelines to a high degree of accuracy, quality, and professionalism.
  3. Solution oriented approach to problem solving and decision making.
  4. Conflict resolution and critical thinking.
  5. Quantitative ability.
Professional Knowledge and Skills
  1. Proficient in operating computer system.
  2. Keen to details and strong analytical skills.
  3. Outstanding organizational and coordination abilities
  4. Fluency in local language and English written language.
Qualifications
  1. Bachelor's degree in supply chain management or a related field preferred.
  2. Strong work experience in Logistics preferably in fleet management or route planning.
  3. Proficient in operating Microsoft Office programs, such as Word and Excel.
  4. Good moral character with references.
  5. Positive work history and ability to maintain solid attendance.
  6. Completion of background investigation and drug screening.
What We Offer
  • Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
  • Work in a dynamic team with opportunities for growth
  • Learning opportunities in the field of relocations, international logistics and mobility
  • Work on new projects for an industry leader with over 50 years history
  • Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20 days)
  • Language courses, Well-being Program, Mentoring Program, Employee Referral Program
  • Performance bonus
  • Career development path
  • CSR, ED&I, Work-life balance initiatives
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