Team Leader

7 days ago

Manila, National Capital Region, Philippines Infinit-O Full time

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us theGreat Place To Work Certification three times, and as aB Corp Certifiedcompany, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need? We are looking for a Curation Team Leader to join our team. The Curation Team Leader oversees task assignments and completions for multiple Research Micro teams, ensuring they meet agreed cycle times and quality standards. They manage high-priority projects from platinum customers, complete performance reports for supervisors and clients, and coach Research Team Leaders. The manager leads improvement projects, supports the organization, and conducts regular meetings with teams and clients. They audit task quality, handle complex escalations, and serve as a backup for supervisors. Additionally, they provide training for analysts and engage in personal and career development activities.

Specific Duties and Responsibilities:

  • Oversee, together with the Research Team Leaders, balanced task assignment and task completion within agreed cycle time and quality for multiple Research Micro teams.

  • Manage high priority & huge research curation project tasks from platinum customers assigned by POC.

  • Complete required performance reports of the multiple Research Micro teams to be presented to the next level supervisor/s and clients.

  • Manage performance of individual Research Team leaders through regular coaching, feedback and evaluation.

  • Lead improvement projects and activities within or outside the multiple Research Micro teams.

  • Lead activities to support the whole organization, as assigned.

  • Conduct regular meetings with the Research Micro team and with the client.

  • Conduct skip level meetings with the multiple Research Micro teams.

  • Conduct quality audits of tasks completed by the Research Team Leads and Research Micro teams.

  • Act as next level escalation for complex tasks unresolved by the Research Team Leader.

  • Act as back-up for immediate supervisor or Research Team Leader, as needed.

  • Conduct additional training for analysts, as required by Training Lead.

  • Other activities for personal and career development, as assigned.

Requirements:

  • Bachelor's or College Degree in a relevant field.

  • Minimum of 3 years of experience in a research or related role.

  • Proven experience in team and project management.

  • Strong understanding of data management and information security practices.

  • Excellent communication and leadership skills.

  • Proficient in using JIRA and other relevant tools.

  • Ability to read and understand information and determine its relevance.

  • Highly skilled in analyzing and manipulating spreadsheet data (e.g., Google Sheets).

  • Internet savvy.

  • Strong written and oral communication skills in English.

  • Capable of working independently to meet tight deadlines and adapt to changing processes.

  • Motivated, proactive, and driven to achieve objectives.

  • Analytical, organized, and results-oriented.

  • Knowledgeable in best practice security frameworks, risk assessment methodologies, industry-recognized IT audit and controls standards, and other industry resources.

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