Team Leader
7 days ago
Team Leader
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WHAT IS A TEAM LEADER?
Our awesome client, a leading/start-up company based in Australia, is looking for a Dynamics 365 Finance Functional Consultant to be part of their Consultant Team.
We are seeking a Team Leader who would be working after hours shifts, must be available across all 7 days of the week with full flexibility regarding shift start/finish times.
- Willing to be on call and cover shifts for other team members when appropriate.
- Responsible for monitoring After Hours staff performance and productivity - ensuring compliance tasks are being actively completed on shift, phones are being answered, voicemails returned.
- Responsible for managing communication - ensuring all After Hours staff are communicating effectively with AU counterparts, emails responded to, and proactive updates provided.
- Point of contact for sick calls - the Team Leader will receive sick calls from after-hours team members and allocate another staff member to cover the shift based on who is on call or available.
- Monitor the team's morale and job satisfaction. Be an ambassador of the company values, providing feedback on behalf of the team in Manila.
- Promote a healthy workplace culture and assist in organizing office events such as team dinners.
- Be a hands-on after-hours coordinator, answering phones, filling vacancy shifts, etc., just like the other team members.
- Work closely with management to discuss feedback, strategies, and improvements.
- Monitor Philippine holidays and ensure appropriate coverage is achieved during these holidays.
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