Team Leader

7 days ago


Manila, National Capital Region, Philippines Satellite Office Full time

Team Leader

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow, and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.

WHAT IS A TEAM LEADER?

Our awesome client, a leading/start-up company based in Australia, is looking for a Dynamics 365 Finance Functional Consultant to be part of their Consultant Team.

We are seeking a Team Leader who would be working after hours shifts, must be available across all 7 days of the week with full flexibility regarding shift start/finish times.

  1. Willing to be on call and cover shifts for other team members when appropriate.
  2. Responsible for monitoring After Hours staff performance and productivity - ensuring compliance tasks are being actively completed on shift, phones are being answered, voicemails returned.
  3. Responsible for managing communication - ensuring all After Hours staff are communicating effectively with AU counterparts, emails responded to, and proactive updates provided.
  4. Point of contact for sick calls - the Team Leader will receive sick calls from after-hours team members and allocate another staff member to cover the shift based on who is on call or available.
  5. Monitor the team's morale and job satisfaction. Be an ambassador of the company values, providing feedback on behalf of the team in Manila.
  6. Promote a healthy workplace culture and assist in organizing office events such as team dinners.
  7. Be a hands-on after-hours coordinator, answering phones, filling vacancy shifts, etc., just like the other team members.
  8. Work closely with management to discuss feedback, strategies, and improvements.
  9. Monitor Philippine holidays and ensure appropriate coverage is achieved during these holidays.
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