Manager

Ready to shape the future of work? At Genpact, we drive change through AI and digital innovation. Genpact's AI Gigafactory is an industry-first accelerator scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment and want to be part of a team shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, YouTube, and Facebook.

• Business Process: Achieve KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving performance benchmarks
• Analyze data and trends, implementing projects/initiatives for continuous improvement based on Lean Six Sigma methodologies
• Own the implementation and delivery of the Operational Excellence Framework including Visual Management System
• Utilize capacity management tools to support team scheduling decisions
• Ensure the teams have access to all operational resources (e.g., IT, Facility, Training)
• Own the creation, update, and maintenance of Standard Operating Procedures and Knowledge Management tool
• Direct and determine reporting for client and Genpact management for Operations review
• Identify problems/issues in Operations and develop mechanisms to communicate, track, and resolve them in a timely and structured manner
• Demonstrate client handling skills to ensure successful NPS scores and customer satisfaction
• Be part of the client organization to drive improvement projects
• Own and conduct periodic reviews with clients on Operational performance
• Ensure diligence and responsiveness on client asks/requests
• Drive Compliance initiatives in partnership with HR, IT, Infosec and facilitate process audits; ensure all risks and vulnerabilities are identified
• Profitability: Input and maintain data in HR and Finance tools to ensure accurate billing
• Drive productivity improvements within operations
• Identify and develop opportunities for revenue enhancement or cost reduction

• Minimum Qualifications / Skills: Ability to perform well in a highly dynamic, rapidly changing environment; Creative, outside-the-box thinker and strategist; Excellent communication and presentation skills; A team player and collaborator; Proficient level of English; This job requires working in a normal shift, Monday to Friday
• Preferred Qualifications/ Skills: Lean Six Sigma Certification and/or enabling function experience (e.g., WFM, HR, QTP) is a plus; Experience identifying and implementing process improvement opportunities within operations to drive business outcomes; Experience managing and growing global teams in partnership with internal and client stakeholders; Experience working across a global multicultural and multilingual team, tackling problems, and designing business solutions; Experience in any process improvement framework or process maturity models in design and execution; Experience communicating with, influencing, and presenting to a variety of audiences, including global cross-functional leaders

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on integrity and inclusion, allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a "starter kit," paying to apply, or purchasing equipment or training.