Service and Asset Management Manager

3 days ago

Quezon City, National Capital Region, Philippines STRATWELL BUSINESS CONSULTANCY SERVICES Full time $80,000 - $120,000 per year

JOB SUMMARY:

We are looking for a results-driven and detail-oriented Manager – Service and Asset Management to oversee the planning, execution, and governance of service delivery and asset lifecycle operations. This role is key to driving efficiency, cost-effectiveness, and compliance while ensuring high-quality support services across the organization.

KEY RESPONSIBILITIES:

Service Management:

  • Oversee the end-to-end ITSM (IT Service Management) or facility service operations.
  • Manage service desk teams, ensuring SLAs and KPIs are consistently met.
  • Develop and implement service improvement plans to enhance customer experience.
  • Drive incident, problem, change, and request management best practices.
  • Collaborate with cross-functional teams to ensure seamless service delivery.

Asset Management:

  • Manage the full lifecycle of physical and digital assets (e.g., IT hardware, software licenses, equipment).
  • Maintain an accurate asset inventory using tools like CMDB or asset tracking systems.
  • Ensure compliance with licensing agreements, procurement policies, and security standards.
  • Monitor asset utilization and forecast future asset needs and budgets.
  • Support audits and reporting on asset status, lifecycle, and depreciation.

Qualifications:

  • Bachelor's degree in IT, Business Administration, Facilities Management, or a related field.
  • 5–8 years of experience in service delivery or asset management roles, with at least 2 years in a managerial capacity.
  • Strong knowledge of ITIL or similar service management frameworks.
  • Experience with asset management tools (e.g., ServiceNow, BMC Remedy, Snipe-IT, or similar).
  • Excellent analytical, organizational, and interpersonal skills.
  • Strong leadership abilities with experience in managing cross-functional teams.Manager - Service and Asset Management

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