Manager Workforce Management

4 days ago

Quezon City, National Capital Region, Philippines WNS Full time ₱1,500,000 - ₱2,500,000 per year

Job Description:

The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.

Key Responsibilities:

  • Assist in developing and maintaining accurate forecasts and schedules based on historical data, trends, and business requirements.
  • Monitor intraday performance and provide actionable insights to meet service level targets.
  • Collaborate with operations, HR, and recruitment teams to align workforce plans with business needs.
  • Lead and mentor a team of workforce analysts and real-time coordinators.
  • Analyze performance metrics and generate reports for senior leadership.
  • Support implementation of WFM tools and process improvements.
  • Participate in business reviews and provide workforce-related recommendations.
  • Ensure compliance with labor laws, company policies, and contractual obligations.

Qualifications:

  • Bachelor's degree in business administration, Statistics, or related field (preferred).
  • Minimum 3–5 years of experience in Workforce Management in a contact center or BPO environment.
  • At least 1 year of experience in a supervisory or leadership role.Skills & Competencies:
  • Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect).
  • Strong analytical and problem-solving skills.
  • Advanced Excel skills; experience with data visualization tools is a plus.
  • Advanced skills in Power BI
  • Preferred: Experience with multi-site or global workforce operations.
  • Knowledge of Six Sigma or Lean methodologies.
  • Familiarity with SQL or other data query languages.
  • Amenable to work onsite in Eastwood.

  • Workforce Manager

    2 days ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱600,000 - ₱900,000 per year

    Employment Type:Full-Time EmploymentWork Setup:Hybrid SetupWork Schedule:Night Shift (Following U.S. Eastern Time Zone)Location:Eastwood, Libis, Quezon CitySalary Package:75,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service delivery,...

  • Workforce Manager

    2 days ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱1,200,000 - ₱1,800,000 per year

    Key Responsibilities1. Strategic Workforce PlanningDevelop and implement long-term workforce strategies aligned with business objectives.Forecast contact volumes, staffing requirements, and resource allocation to meet SLAs.Collaborate with senior management to ensure workforce plans support operational goals.Identify cost-saving opportunities while...

  • Workforce Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    ManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

  • Workforce Manager

    4 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job descriptionStrategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

  • Assistant Manager – Workforce Management

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Experience:3–5 years in Workforce Management in a contact center or BPO environmentAt least 1 year in a supervisory or leadership roleExperience with multi-site or global workforce operations (preferred)Skills & Competencies:Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect)Advanced Excel skills; experience with data visualization...

  • Senior Workforce Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱2,500,000 per year

    Role:Senior Workforce ManagerLocation:Quezon CitySchedule:ShiftingWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the Role:We are seeking aSenior Workforce Managerto lead our Workforce Management (WFM) function across multiple lines of business. This role will be responsible for strategic capacity planning, forecasting, scheduling, and...

  • Workforce Management Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...

  • Workforce Supervisor/ Manager

    4 days ago

    Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.Key...

  • Workforce Management Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

  • Senior Workforce Manager

    6 days ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱1,200,000 - ₱2,400,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...