Customer Support Specialist

3 weeks ago

Angeles City, Central Luzon, Philippines Connext Full time
Overview

The Customer Support Specialist 3 is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.

There's a lot to love about Connext. Here are some of the reasons why:

  • Competitive salary and bonuses
  • 25% Night Differential Pay
  • 20 Annual Leave Credits
  • Health, dental, and life insurance
  • Fun HR virtual and onsite events
  • Professional development and training opportunities
  • Employee assistance programs (EAP)
  • Employee volunteer and community service opportunities
  • Amenities for leisure and recreation
  • Certified Great Place to Work (2022)
Job Description
  • Perform booking transactions during guest calls with accuracy and efficiency.
  • Conduct inbound and outbound calls to validate booking details and address inquiries.
  • Manage table allotment, guest requests, and communicate check-in times effectively.
  • Coordinate with hotels and affiliates via email for passenger count and table assignments.
  • Contact potential guests from the waitlist to offer available bookings.
  • Collaborate with clients to confirm bookings and adhere to established protocols.
  • Provide personalized and outstanding customer experiences to enhance guest satisfaction.
Required Qualifications
  • Experience processing payments and transactions accurately during customer interactions.
  • Experience in basic or general sales, preferably in a customer support or client-facing role.
  • Proficiency in using Microsoft Office tools such as Word, Excel, and Outlook.
  • Professional and empathetic approach to handling customer complaints and resolving conflicts.
  • Capacity to make sound decisions quickly, even in high-pressure situations.
  • Flexibility to adapt to changes in procedures, technology, or customer requirements.
  • Strong interpersonal skills to build rapport with customers and colleagues.
  • Keen attention to detail to ensure accuracy in processing bookings and relaying information to guests.
Benefits
  • Company Christmas Gift
  • Company Events
  • Health Insurance
  • Life Insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to a permanent employee
Why choose

CONNEXT? Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

#customerservicerole #customersupportspecialist #Connext


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