Customer Support Specialist

4 days ago

Angeles City, Central Luzon, Philippines Connext Full time ₱70,000 - ₱120,000 per year

The
Customer Support Specialist 3
is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.

There's a lot to love about Connext. Here are some of the reasons why:

  • Competitive salary and bonuses
  • 25% Night Differential Pay
  • 20 Annual Leave Credits
  • Health, dental, and life insurance
  • Fun HR virtual and onsite events
  • Professional development and training opportunities
  • Employee assistance programs (EAP)
  • Employee volunteer and community service opportunities
  • Amenities for leisure and recreation
  • Certified Great Place to Work (2022)

Job Description


• Perform booking transactions during guest calls with accuracy and efficiency.


• Conduct inbound and outbound calls to validate booking details and address inquiries.


• Manage table allotment, guest requests, and communicate check-in times effectively.


• Coordinate with hotels and affiliates via email for passenger count and table assignments.


• Contact potential guests from the waitlist to offer available bookings.


• Collaborate with clients to confirm bookings and adhere to established protocols.


• Provide personalized and outstanding customer experiences to enhance guest satisfaction.

Required Qualifications


• Experience processing payments and transactions accurately during customer interactions.


• Experience in basic or general sales, preferably in a customer support or client-facing role.


• Proficiency in using Microsoft Office tools such as Word, Excel, and Outlook.


• Professional and empathetic approach to handling customer complaints and resolving conflicts.


• Capacity to make sound decisions quickly, even in high-pressure situations.


• Flexibility to adapt to changes in procedures, technology, or customer requirements.


• Strong interpersonal skills to build rapport with customers and colleagues.


• Keen attention to detail to ensure accuracy in processing bookings and relaying information to guests.

Benefits:

  • Company Christmas Gift
  • Company Events
  • Health Insurance
  • Life Insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to a permanent employee

Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth
.

Connext Global
Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

customerservicerole #customersupportspecialist #Connext

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