Customer Support Specialist 3

4 days ago

Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱250,000 - ₱500,000 per year

Join Our Team as a Customer Support Specialist 3

The Customer Support Specialist 3 is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.

Key Responsibilities:

  • Perform booking transactions accurately and efficiently during guest calls.
  • Handle inbound and outbound calls to validate booking details and address inquiries.
  • Manage table allotments, guest requests, and communicate check-in times.
  • Coordinate with hotels and affiliates via email for passenger counts and table assignments.
  • Contact waitlisted guests to offer available bookings.
  • Collaborate with clients to confirm bookings and follow established protocols.
  • Deliver personalized customer experiences to enhance guest satisfaction.

Qualifications:

  • Accurately process payments and transactions during customer interactions.
  • Experience in general sales, preferably in customer support or client-facing roles.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Strong written and verbal communication skills for professional phone engagement.
  • Active listening to understand customer needs and address inquiries effectively.
  • Ability to manage sensitive customer information securely.
  • Skilled at multitasking in fast-paced environments.
  • Effective prioritization to manage workload and meet deadlines.
  • Professional and empathetic in handling complaints and resolving conflicts.
  • Capable of making sound decisions under pressure.
  • Flexible in adapting to changes in procedures, technology, or requirements.
  • Strong interpersonal skills to build rapport with customers and colleagues.
  • Detail-oriented to ensure accuracy in bookings and information relays.

Why Connext?

  • Competitive Compensation
  • Perfect Attendance Bonus
  • Company-Provided Equipment
  • 25% Night Differential Pay
  • Life and HMO Insurance Coverage
  • 20 Leave Credits
  • Good Company Culture

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