Customer Support Specialist 3

4 days ago

Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱250,000 - ₱500,000 per year

Join Our Team as a Customer Support Specialist 3

The Customer Support Specialist 3 is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.

Key Responsibilities:

  • Perform booking transactions accurately and efficiently during guest calls.
  • Handle inbound and outbound calls to validate booking details and address inquiries.
  • Manage table allotments, guest requests, and communicate check-in times.
  • Coordinate with hotels and affiliates via email for passenger counts and table assignments.
  • Contact waitlisted guests to offer available bookings.
  • Collaborate with clients to confirm bookings and follow established protocols.
  • Deliver personalized customer experiences to enhance guest satisfaction.

Qualifications:

  • Accurately process payments and transactions during customer interactions.
  • Experience in general sales, preferably in customer support or client-facing roles.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Strong written and verbal communication skills for professional phone engagement.
  • Active listening to understand customer needs and address inquiries effectively.
  • Ability to manage sensitive customer information securely.
  • Skilled at multitasking in fast-paced environments.
  • Effective prioritization to manage workload and meet deadlines.
  • Professional and empathetic in handling complaints and resolving conflicts.
  • Capable of making sound decisions under pressure.
  • Flexible in adapting to changes in procedures, technology, or requirements.
  • Strong interpersonal skills to build rapport with customers and colleagues.
  • Detail-oriented to ensure accuracy in bookings and information relays.

Why Connext?

  • Competitive Compensation
  • Perfect Attendance Bonus
  • Company-Provided Equipment
  • 25% Night Differential Pay
  • Life and HMO Insurance Coverage
  • 20 Leave Credits
  • Good Company Culture

  • Customer Support Specialist 3 | Hybrid: Angeles or Ortigas

    4 days ago

    Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team as a Customer Support Specialist 3The Customer Support Specialist 3 is responsible for providing exceptional technical, billing, and general support to our customers. This role includes acting as a liaison between multiple departments to resolve issues effectively, ensuring that customer inquiries are addressed promptly. Key...

  • Customer Support Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time

    OverviewThe Customer Support Specialist 3 is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.There's a lot to love about Connext. Here are...

  • Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines 3 PLEX INTERNATIONAL INC Full time ₱150,000 - ₱250,000 per year

    Training Provided: Comprehensive training, along with tips and guidance to help you excel in the role. Flexible Hours: Enjoy the flexibility of working onsite with full-time and shifting schedule. Open to All: We welcome candidates from all backgrounds, whether you have previous experience or are new to customer service. Career Growth: Opportunities for...

  • customer support specialist

    4 weeks ago

    Angeles City, Central Luzon, Philippines Linkage Web Development Full time

    OverviewACCOUNT SUPPORT SPECIALIST (US CLIENTS) (Onsite- Angeles City- Night Shift)We are looking for a Client- Facing Account Support Specialist to assist US based customers with account related concerns, including Billing, service questions and retention support. This is an ONSITE, NIGHT SHIFT role based in Angeles City Pampanga working directly with US...

  • Wave 1 Customer Service Represntative Sept 15 Class

    2 days ago

    Angeles City, Central Luzon, Philippines 3 PLEX INTERNATIONAL INC Full time ₱120,000 - ₱240,000 per year

    What We OfferComprehensive Training: Gain the skills and knowledge you need to succeed, with hands-on guidance every step of the way.Flexible Schedule: Work onsite with full-time hours and shifting schedules that fit business needs.Open to Everyone: Whether you're experienced or just starting out, we welcome candidates from all backgrounds.Career Growth:...

  • Customer Support Manager

    4 days ago

    Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Join Our Team as a Customer Support ManagerThe Customer Support Manager is responsible for leading the Customer Success support function to ensure customers receive timely, effective, and high-quality support. This role leads a support team, handles escalations, oversees daily operations, and works with cross-functional teams to enhance customer...

  • Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines SUNRISE SEARCH & SUPPORT INC Full time $20,000 - $30,000 per year

    About the role Sunrise Search & Support Inc. is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this full-time role, you will be providing exceptional customer service to our clients from the comfort of your own home. Our virtual process allows you to work flexibly while still being a vital part of...

  • Senior IT Support Specialist

    4 days ago

    Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Position Title: Senior IT Support SpecialistWork Set Up: On-SiteSchedule: 3:30 AM to 12:30 PM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The IT Support Specialist is responsible for providing technical support to end-users and ensuring the smooth operation of IT systems and services. This role...

  • Social Media Specialist

    4 days ago

    Angeles City, Central Luzon, Philippines AFP FinTax Global Support Division Full time ₱600,000 - ₱800,000 per year

    We are seeking a creative, data-driven, and highly motivated Social Media / Marketing Specialist to join our dynamic team. In this role, you will help develop and implement marketing strategies to increase brand awareness, drive customer engagement, and support overall business growth.Job Description for Social Media Specialist / Marketing...

  • Level 3 Cloud Support Specialist

    4 days ago

    Angeles City, Central Luzon, Philippines UBT Full time $104,000 - $130,878 per year

    L3 Cloud Engineer responsible for troubleshooting, deploying and supporting cloud and infrastructure solutions. Act as an escalation point for infrastructure, cloud and cybersecurity incidents.Key Responsibilities:Cloud & InfrastructureManage and support Microsoft 365 tenancy, including Exchange, One Drive, SharePoint, and Defender security.Configure and...