Customer Support Specialist 3 | Hybrid: Angeles or Ortigas

4 days ago

Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱900,000 - ₱1,200,000 per year

Join Our Team as a Customer Support Specialist 3

The Customer Support Specialist 3 is responsible for providing exceptional technical, billing, and general support to our customers. This role includes acting as a liaison between multiple departments to resolve issues effectively, ensuring that customer inquiries are addressed promptly.

Key Responsibilities:

  • Provide technical, billing, and general support to ensure customer satisfaction.
  • Act as liaison across departments to resolve customer issues effectively.
  • Ensure timely resolution and clear communication of customer concerns.
  • Recommend process improvements to enhance customer service.
  • Track and analyze issues, sharing updates and recommendations with relevant teams.

Qualifications:

  • Proven experience delivering exceptional customer service in fast-paced environments.
  • Strong organizational and time management skills with the ability to prioritize effectively.
  • Excellent verbal and written communication skills in English.
  • Proficient in Microsoft Office and adaptable to new software applications.
  • Proactive and resourceful problem-solver with strong attention to detail and accuracy.
  • Effective multitasker, capable of managing multiple projects simultaneously.
  • Strong interpersonal skills with the ability to collaborate across diverse teams.
  • Skilled in data entry, record-keeping, and maintaining a high level of accuracy.
  • Demonstrated ability to work independently while meeting deadlines and performance goals.

Why Connext?

  • Competitive Compensation
  • Perfect Attendance Bonus
  • Company-Provided Equipment
  • 25% Night Differential Pay
  • Life and HMO Insurance Coverage
  • 20 Leave Credits
  • Good Company Culture

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