Customer Care Specialist

Position Title: Customer Care Specialist

Work Set Up: On-site

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting with appointment scheduling, and resolving any issues related to patient care. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks while ensuring a positive experience for patients, healthcare providers, and internal teams.

What You'll Do:

• Act as the first point of contact for patients, staff, and providers, delivering prompt and professional support

• Schedule, reschedule, and confirm patient appointments while ensuring accurate documentation

• Assist with insurance verification and authorization processes, updating patients on coverage status

• Maintain and update patient records, medical documents, and consent forms

• Resolve inquiries, issues, or complaints related to scheduling and services

• Collaborate with internal teams to ensure smooth workflows and accurate scheduling

• Uphold HIPAA and confidentiality standards in handling patient information

• Support process improvements by gathering feedback and enhancing patient experience

What We're Looking For:

• Bachelor's degree or equivalent experience in healthcare administration, customer service, or a related field preferred

• 2-3 years of experience in customer service, healthcare administration, or scheduling roles

• Strong written and verbal communication skills for interacting with patients, providers, and internal staff

• Effective problem-solving and conflict resolution abilities

• High attention to detail and accuracy when handling records, insurance, and appointments

• Familiarity with healthcare terminology and scheduling systems

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Experience with EHR or other medical scheduling tools preferred

• Strong organizational and multitasking skills in a fast-paced environment

• Ability to handle confidential patient data securely and in compliance with HIPAA

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team