Assistant Vice President, HR Inquiry Management Operations Support Manager, Philippines

6 days ago

Manila, National Capital Region, Philippines Citibank (Switzerland) AG Full time

Assistant Vice President, HR Inquiry Management Operations Support Manager, Philippines (Hybrid)

Apply remote type: Hybrid

Location: Taguig, Philippines

Time type: Full time

Posted on: Posted Yesterday

Job requisition ID: 25830135

At Citi, we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions.

Shape your Career with Citi

Citi's Human Resources (HR) team helps to attract, retain and develop our employees globally. The team supports key areas including recruiting, diversity, global learning and talent development, benefits, compensation, and employee relations.

We're currently looking for a high-caliber professional to join our team as Assistant Vice President, Inquiry Management Operations Support Manager - Hybrid (Internal Job Title: Assistant Vice President, Ops Sup Manager - C12) based in Manila, Philippines.

In this role, you're expected to:

  • Manage daily inquiry management queue activities
  • Work closely with management on process improvements and innovation projects
  • Effectively supervise the activity of others and create an accountability framework
  • Analyze operations information and make evaluative judgments to solve problems
  • Constantly monitor work volumes to achieve operational metric targets
  • Use a forward-thinking approach and explore innovations on the current process
  • Serve as a backup for the manager, as needed

Additional Job Description:

  • Lead the Operations Support department through delegation of tasks and responsibilities
  • Conduct performance evaluations, hiring, disciplinary actions, and terminations of team members
  • Monitor team's end results, ensuring quality and efficiency
  • Contribute to development of new techniques, models, and plans
  • Ensure compliance with government regulations
  • Provide evaluative judgment based on analysis of information and in-depth knowledge of policies

As a successful candidate, you'd ideally have the following skills:

  • 6-8 years of relevant experience in operations management
  • Strong customer service background
  • Demonstrated people management experience
  • Proficient in Microsoft and HR systems
  • Clear and concise written and verbal communication
  • Demonstrated leadership and organizational skills
  • Bachelor's degree or equivalent experience

Working at Citi is far more than just a job.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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