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HR Inquiry Management Expert

1 week ago

Manila, National Capital Region, Philippines Citibank (Switzerland) AG Full time

About the Job

Citibank (Switzerland) AG is a global leader in financial services with a strong commitment to innovation and customer satisfaction.

We are seeking an experienced professional to join our team as an HR Inquiry Management Expert. The successful candidate will have a strong background in operations management and be able to analyze complex data and make evaluative judgments.

Responsibilities:

  • Manage daily inquiry management queue activities
  • Work closely with management on process improvements and innovation projects
  • Effectively supervise the activity of others
  • Analyze operations information and make evaluative judgments to solve problems
  • Constantly monitor work volumes to achieve operational metric targets
  • Serve as a backup for the manager, as needed

Requirements:

  • 6-8 years of relevant experience in operations management
  • Strong analytical skills
  • Demonstrated people management experience
  • Proficient in Microsoft and HR systems
  • Clear and concise written and verbal communication
  • Demonstrated leadership and organizational skills
  • Bachelor's degree or equivalent experience

Citibank (Switzerland) AG values diversity and inclusion and is an equal opportunity employer.

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