ServiceNow Performance Analytics

3 weeks ago

Makati City, National Capital Region, Philippines Ekkremis Solutions Incorporated Full time
ServiceNow Performance Analytics & Reporting Analyst

Join to apply for the ServiceNow Performance Analytics & Reporting Analyst role at Ekkremis Solutions Incorporated

Responsibilities
  • Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
  • Design and build interactive dashboards and reports to monitor performance and support business objectives.
  • Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
  • Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
  • Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
  • Ensure data integrity, governance, and adherence to best practices for scalability and accuracy.
  • Communicate findings and recommendations to various levels of management through reports and presentations.
  • Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools.
Qualifications
  • Minimum 3 years hands on experience
  • ServiceNow Modules Familiarity (ITSM)
  • Reporting and Dashboard Creation (PowerBI Data Lake are an advantage)
  • Data analysis/visualization
  • Key performance Indicator Development
Job Details
  • Employment type: Contract
  • Seniority level: Mid-Senior level
  • Job function: Research, Analyst, and Information Technology
  • Industries: IT Services and IT Consulting

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