ServiceNow Performance

2 days ago

Makati City, National Capital Region, Philippines UPTC Full time $104,000 - $130,878 per year

We are looking for a ServiceNow Performance Analytics professional who can transform raw ITSM data into actionable insights that support business and IT decision-making. This role will design, maintain, and optimize ServiceNow dashboards, scorecards, and performance analytics solutions to help leaders track KPIs, forecast performance, and identify opportunities for process improvement.


Key Responsibilities
  • Develop and maintain ServiceNow Performance Analytics solutions (scorecards, breakdowns, time-series visualizations).
  • Build dashboards and interactive reports to track KPIs and align with organizational goals.
  • Perform data analysis and visualization to detect trends, gaps, and opportunities across ServiceNow modules.
  • Define and configure thresholds, targets, and alerts for proactive monitoring and forecasting.
  • Collaborate with process owners, business analysts, and IT teams to capture requirements and deliver accurate insights.
  • Ensure data integrity, governance, and best practices for scalability and reliability.
  • Present insights and recommendations to leadership through reports, visualizations, and presentations.
  • Troubleshoot data or configuration issues to maintain the reliability of performance measurement tools.

Qualifications
  • Minimum 3 years hands-on experience in data analysis, reporting, or performance analytics.
  • Familiarity with ServiceNow ITSM modules (non-negotiable).
  • Skilled in reporting and dashboard creation; experience with Power BI or Data Lake is an advantage.
  • Strong knowledge of data analysis, visualization, and KPI development.
  • Ability to translate data into clear, actionable insights for both technical and non-technical stakeholders.
  • Excellent communication and collaboration skills.

  • ServiceNow Performance Analytics

    1 day ago

    Makati City, National Capital Region, Philippines Ekkremis Solutions Incorporated Full time

    ServiceNow Performance Analytics & Reporting AnalystJoin to apply for the ServiceNow Performance Analytics & Reporting Analyst role at Ekkremis Solutions IncorporatedResponsibilitiesDevelop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.Design and build interactive dashboards and...

  • ServiceNow Performance Analytics

    3 days ago

    Makati City, National Capital Region, Philippines Ekkremis Solutions, Inc. Full time ₱720,000 - ₱960,000 per year

    Qualifications•Minimum 3 years hands on experience•ServiceNow Modules Familiarity (ITSM)•Reporting and Dashboard Creation (PowerBI Data Lake are an advantage)•Data analysis/visualization•Key performance Indicator DevelopmentJob DescriptionKey Responsibilities:•Develop and maintain ServiceNow Performance Analytics solutions, including scorecards,...

  • ServiceNow Consultant

    1 week ago

    Makati City, National Capital Region, Philippines NEXUS TECHNOLOGIES INCORPORATED Full time $40,000 - $80,000 per year

    Job Summary: We are seeking a highly skilled and motivated ServiceNow Consultant to join our team. The role involves designing, developing, and implementing ServiceNow solutions to address the business requirements of enterprises in the Philippines. The successful candidate will undergo specialized training to develop expertise in specific ServiceNow...

  • ServiceNow Administrator

    1 week ago

    Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱600,000 - ₱1,000,000 per year

    AUD259 About Penbrothers: Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Role: Our client is seeking a skilled ServiceNow...

  • ServiceNow Administrator

    1 week ago

    Makati City, National Capital Region, Philippines Institutional Shareholder Services Full time $40,000 - $80,000 per year

    Let's be #BrilliantTogetherPosition OverviewThe Corporate Applications ServiceNow Administrator is a key contributor to the ISS STOXX Information Technology team and will have the opportunity to work across various ServiceNow applications and business teams. The position is a highly visible role and a key member of the ISS STOXX Information Technology team...

  • ServiceNow Developer

    1 week ago

    Makati City, National Capital Region, Philippines Pax8 Full time $60,000 - $100,000 per year

    No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.Culture is important to us, and at Pax8, it's business, and itISpersonal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.We Elev8 each other. We Advoc8 for our...

  • ServiceNow Integration Specialist

    4 days ago

    Makati City, National Capital Region, Philippines beBeeIntegration Full time $98,765 - $123,456

    ServiceNow Specialist Job DescriptionThe role involves providing expert technical guidance and support for the ServiceNow platform, ensuring seamless integration with various IT tools and systems. This includes designing, developing, and implementing integrations to optimize service management, systems integration, and new capabilities.Key...

  • ServiceNow Delivery Director

    1 week ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time $90,000 - $120,000 per year

    Job SummaryThe ServiceNow Delivery Director will lead a team of 40+ professionals in delivering managed services for ServiceNow solutions, overseeing support, enhancements, and optimization across ITxM (IT Service Management, IT Operations Management, IT Business Management), Customer Service Management (CSM), Human Resource Service Delivery (HRSD),...

  • ServiceNow Consultants/ Managers

    1 week ago

    Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $90,000 - $120,000 per year

    Job Title:ServiceNow Consultants/ ManagersLocation:Makati City (Hybrid – 2x onsite per week)Job SummaryWe are looking for a skilledServiceNow Consultants and Managersto support, enhance, and optimize ServiceNow solutions across multiple modules, including ITxM (ITSM, ITOM, ITBM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD),...

  • ServiceNow Delivery Director

    1 week ago

    Makati City, National Capital Region, Philippines TASQ Full time ₱900,000 - ₱1,200,000 per year

    ServiceNow Delivery DirectorPosition SummaryThe ServiceNow Delivery Director is responsible for leading a team of 40+ professionals in the delivery of managed services across the ServiceNow platform. This role oversees support, enhancement, and optimization of modules including ITSM, ITOM, ITBM, CSM, HRSD, IRM, SecOps, and SPM. The director ensures...