IT Technical Support

4 days ago

Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time

The Desktop Technical Services is vital to ISS STOXX's global customer support, offering first-level support to ISS offices across US, EMEA and APAC. This role requires a skilled communicator, technical expert, and problem solver who excels in providing timely resolutions across various support channels.

Responsibilities

  1. Serve as the "Face of IT" to the customer community, ensuring a positive IT image.
  2. Support multiple office locations, primarily in Manila.
  3. Build, configure and troubleshoot Mac and Windows 10 desktop and laptop hardware, load software and conduct audits for unlicensed software using Lansweeper, Workspace One, Intune Device Management, Airwatch, Horizon, SCCM for imaging, software installation and inventory management.
  4. Support Office365, Sharepoint, Exchange Online and MDM for mobile phones.
  5. Troubleshoot basic network, software, and printing issues.
  6. Deploy and configure desktop and software Cisco phones / MS Teams phone.
  7. Collaborate with vendors and 1st/2nd/3rd IT level support teams to resolve technical problems.
  8. Document IT desktop procedures and ensure customer satisfaction.
  9. Apply a business-focused approach to assignments and responsibilities.

Qualifications

  1. Bachelor's degree or equivalent work experience preferred.
  2. 3 years in a technical expert role, experienced in building, installing, configuring, troubleshooting, and supporting PCs and laptops (Windows 10/11)
  3. 3 years' experience supporting Office365 products.
  4. At least 1 year experience with Intune Management, Windows AutoPilot and Hybrid setup a plus.
  5. Knowledge of Active Directory and various hardware platforms (Dell, Lenovo, HP, Apple).
  6. Experience with IT ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITIL framework.
  7. Ability to support iOS and Android devices; certifications like A+ or MCSE are a plus.
  8. Excellent communication skills in English, both written and verbal.
  9. Strong problem-solving, critical thinking, and multi-tasking abilities.
  10. Proven ability to provide excellent customer service and follow up on incidents.

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let's empower, collaborate, and inspire one another.

Let's be #BrilliantTogether.

#J-18808-Ljbffr

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