Manager, Airport Experience

6 days ago

Mabalacat, Central Luzon, Philippines Cebu Air Inc Full time
Overview

Join to apply for the Manager, Airport Experience role at Cebu Pacific Air. Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and in flight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific's values for service, operational excellence, and air transport reliability.

At Cebu Pacific, every moment matters. Join our Customer Service Operations team as Manager, Airport Experience and create meaningful moments and connections for our passengers. Visit our Careers Site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site.

Department Airport Experience
• Employee Type Probationary

Primary Responsibilities
  • Manage above wing performance of all stations under their supervision and collaborate with other departments to discuss new airline digitalization processes and projects
  • Represent Airport Experience in the monthly safety review committee (SRC) meetings
  • Monitor the strict compliance of groundhandlers to ASOM procedures and compliance via system integrated platforms (BTS, kiosks, etc)
  • Conducts station visits and performs station audits and performance assessment checks (SPAC)
  • Reports to relevant regulating bodies such as NNIC and CAAP for airport-related issues and intercepted dangerous goods items
Qualifications
  • Must be a college graduate of any four-year course
  • Must have had at least three (3) years of relevant management role preferably in the airline industry
  • Must have experience and background in all facets of airport operations and systems
  • Must be able to deliver operational excellence and people engagement
Why Join Us
  • We are the first Great Place to Work certified airline in Southeast Asia.
  • We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
  • Be part of a forward-thinking team that values innovation and continuous improvement.
  • Play a key role in developing and nurturing the talents that drive our success.
  • Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
  • Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners
  • Be assured of a comprehensive healthcare coverage upon hire.
Details
  • Experience Range: 3 - 5 years
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Business Development and Sales
  • Industries: Airlines and Aviation

Note: This position is for an Individual Contributor and will be based in Clark, Pampanga. Currently follows an onsite workplace arrangement.

Job posted on

Referrals increase your chances of interviewing at Cebu Pacific Air by 2x

Disclaimer: Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor the submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

#J-18808-Ljbffr

  • Manager, Airport Experience

    4 days ago

    Mabalacat, Central Luzon, Philippines Cebu Air Inc Full time

    Overview Join to apply for the Manager, Airport Experience role at Cebu Pacific Air . Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and in flight experience, ensuring that we make moments happen at every...

  • Manager, Airport Experience

    9 hours ago

    Mabalacat, Central Luzon, Philippines Cebu Pacific Air Full time

    Overview Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and in-flight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport...

  • Manager, Airport Experience

    10 hours ago

    Mabalacat, Central Luzon, Philippines Cebu Pacific Air Full time ₱600,000 - ₱1,000,000 per year

    DepartmentAirport ExperienceEmployee TypeProbationaryCebu Paci f ic puts people at the heart o f service - be it our c ust o mers, clients, partners or employees. Our C ust o mer S e r vice Operations Team is dedicated to delivering exceptional airport and in f light experience, ensuring that we make moments happen at every touchpoint in the passenger...

  • Manager, Airport Experience

    2 days ago

    Mabalacat, Central Luzon, Philippines Cebu Pacific Air Full time

    OverviewCebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and in-flight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport...

  • Airport Experience Manager

    5 days ago

    Mabalacat, Central Luzon, Philippines beBeeAirport Full time ₱900,000 - ₱1,200,000

    At Cebu Pacific Air, we're committed to delivering exceptional airport and in-flight experiences that make moments happen at every touchpoint in the passenger journey. Our Customer Service Operations Team is dedicated to upholding our values for service, operational excellence, and air transport reliability.As a seasoned manager, you will oversee above-wing...

  • Airport Experience Manager

    3 days ago

    Mabalacat, Central Luzon, Philippines beBeeAirportManager Full time ₱3,750,000 - ₱4,500,000

    Our organization is seeking a professional to oversee airport and in-flight experiences for passengers. The successful candidate will be responsible for delivering exceptional services across multiple stations.Main ResponsibilitiesManage the performance of all stations under supervision, collaborating with other departments on digitalization...

  • Airport Operations Leader

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeExperience Full time ₱800,000 - ₱1,200,000

    Job SummaryAs a seasoned Airport Experience Manager, you will oversee the day-to-day operations of airport stations under your supervision. This role requires collaboration with various departments to discuss and implement airline digitalization projects.Responsibilities include:Managing above-wing performance across multiple stationsRepresenting Airport...

  • Business Development Associate

    11 hours ago

    Mabalacat, Central Luzon, Philippines JAR Aviation Services Inc. Full time ₱200,000 - ₱250,000 per year

    Job Summary:We are seeking a highly motivated and detail-oriented Business Development Associate to join our team. The ideal candidate will be responsible for identifying growth opportunities, developing strategic proposals, supporting pricing models, and managing client relationships. Strong skills in project proposal writing, pricing analysis, and Excel...

  • Special Projects and Aviation Specialists

    10 hours ago

    Mabalacat, Central Luzon, Philippines Omniworx Inc., Full time ₱82,743 - ₱987,380 per year

    Position Summary:The support service personnel shall provide advanced coordination and operational assistance to the SCMD by monitoring and synchronizing aviation-related projects under the 7 Flagship Projects. This includes supporting the continuity of CIAC's engagements with the Clark International Airport Operator (LIPAD), government agencies, and key...

  • Remote Customer Experience Specialist

    3 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000

    Deliver exceptional customer experiences in a remote call center setting. As a skilled representative, you will play a vital role in handling inbound and outbound calls professionally and efficiently.You will resolve customer issues on the first call through effective problem-solving, research and retrieve information across systems to support customer...