Manager, Airport Experience

2 days ago

Mabalacat, Central Luzon, Philippines Cebu Pacific Air Full time ₱900,000 - ₱1,200,000 per year

Department
Airport Experience
Employee Type
Probationary

Cebu Paci f ic puts people at the heart o f service - be it our c ust o mers, clients, partners or employees. Our C ust o mer S e r vice Operations Team is dedicated to delivering exceptional airport and in f light experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in C ust o mer S e r vice, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Paci f ic's values f or service, operational excellence, and air transport reliability.

At Cebu Paci f ic, everyJuan's moments matter. Join our C ust o mer S e r vice Operations team as Manager, Airport Experience and create meaning f ul moments and connections f or our passengers. Visit our careers site to learn more about how your moment matters at Cebu Paci f ic: CEB Careers Site

Primary Responsibilities:

  • Manage above wing performance of all stations under their supervision and collaborate with other departments to discuss new airline digitalization processes and projects
  • Represent Airport Experience in the monthly safety review committee (SRC) meetings
  • Monitor the strict compliance of groundhandlers to ASOM procedures and compliance via system integrted platforms (BTS, kiosks, etc)
  • Conducts station visits and performs station audits and performance assessment checks (SPAC)
  • Reports to relevant regulating bodies such as NNIC and CAAP for airport-related issues and intercepted dangerous goods items

Quali f ications:

  • Must be a college graduate of any four-year course
  • Must have had at least three (3) years of relevant management role preferably in the airline industry
  • Must have experience and background in all facets of airport operations and systems
  • Must be able to deliver operational excellence and people engagement

Why Join Us:

  • We are the first Great Place to Work certified airline in Southeast Asia.
  • We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
  • Be part of a forward-thinking team that values innovation and continuous improvement.
  • Play a key role in developing and nurturing the talents that drive our success.
  • Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
  • Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners
  • Be assured of a comprehensive healthcare coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Clark, Pampanga. Currently follows an onsite workplace arrangement.

Your moment matters. Be a Moment Maker

Cebu Paci f ic warns the public against f ake hiring and training advertisements by unknown groups. We do not require payment f rom candidates during the recruitment process nor do we require submission o f physical application documents. F or o f f icial in f ormation on our job openings, please visit our LinkedIn or career site at CEB Careers Site f or re f erence.

Experience Range Range (Years)
3 - 5 years

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