Manager, Airport Experience

4 weeks ago

Mabalacat, Central Luzon, Philippines Cebu Pacific Air Full time
Overview

Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and in-flight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific's values for service, operational excellence, and air transport reliability.

At Cebu Pacific, every Juan's moments matter. Join our Customer Service Operations team as Manager, Airport Experience and create meaningful moments and connections for our passengers. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site

Note: This position is for an Individual Contributor and will be based in Clark, Pampanga. Currently follows an onsite workplace arrangement.

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

Job posted on

Responsibilities
  • Manage above wing performance of all stations under their supervision and collaborate with other departments to discuss new airline digitalization processes and projects
  • Represent Airport Experience in the monthly safety review committee (SRC) meetings
  • Monitor the strict compliance of groundhandlers to ASOM procedures and compliance via system integrated platforms (BTS, kiosks, etc)
  • Conduct station visits and performs station audits and performance assessment checks (SPAC)
  • Reports to relevant regulating bodies such as NNIC and CAAP for airport-related issues and intercepted dangerous goods items
Qualifications
  • Must be a college graduate of any four-year course
  • Must have had at least three (3) years of relevant management role preferably in the airline industry
  • Must have experience and background in all facets of airport operations and systems
  • Must be able to deliver operational excellence and people engagement
Why Join Us
  • We are the first Great Place to Work certified airline in Southeast Asia.
  • We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
  • Be part of a forward-thinking team that values innovation and continuous improvement.
  • Play a key role in developing and nurturing the talents that drive our success.
  • Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
  • Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners
  • Be assured of a comprehensive healthcare coverage upon hire.

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