Remote Customer Experience Specialist

4 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000

Deliver exceptional customer experiences in a remote call center setting. As a skilled representative, you will play a vital role in handling inbound and outbound calls professionally and efficiently.

You will resolve customer issues on the first call through effective problem-solving, research and retrieve information across systems to support customer needs, accurately document interactions and process claims, guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, protect customer privacy and handle sensitive information appropriately, escalate complex issues to the appropriate team members, stay current with training, updates, and program knowledge, maintain consistent attendance and adhere to scheduling requirements.

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

What We Offer:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage; In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and workplace safety measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social opportunities and recognition rewards

Job Requirements:

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. The employee may occasionally be required to move about the office, reach, lift, and move objects up to forty (40) pounds.

Equal Opportunity Employer:

We embrace differences and believe diversity is a benefit to our employees, customers, and community. All aspects of employment are based on merit and qualifications. We will not tolerate discrimination or harassment based on protected characteristics.

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