Benefits Specialist

6 days ago

Manila, National Capital Region, Philippines RingCentral Full time

Benefits Specialist (US)

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

This is where you and your skills come in. We're currently looking for a Benefits Specialist (US).

RingCentral's Benefits Team

You'll be providing support to our U.S. Benefits team as the main point of contact for all U.S. inquiries, annual open enrollment, leaves and accommodations.

  • Administer Benefit Programs. Administer U.S. benefit programs including but not limited to, medical, dental, vision, disability, life and flexible spending. New Hire Benefits Orientation. Coordinate and communicate events and initiatives.

  • Assist on Insurance Invoice Payments. Oversee monthly billing and reconciliation of insurance invoice payments.

  • Assist on Enrollment Activities. Assist with annual Open Enrollment activities including reviewing communications and enrollment system testing.

  • Collaboration and Communication.

    • Partner with third party administrators to investigate discrepancies, claim issues, and provide information in non-routine situations.

    • Partner with payroll department and/or employees to ensure proper benefits deductions or payments are made on a timely basis.

    • Respond to benefit related questions.

  • Review and Approve in Workday. Review and approve benefit elections in Workday.

  • Reports Generation. Generate reports for stakeholders.

To succeed in this role you must have the following:

  • 1+ year of experience in Benefits administration or Human Resources experience, ideally in a high-growth, scaling, technology environment.

  • Bachelor's degree is required, preferably in Psychology, Human Resources, Mathematics, Statistics, or any related discipline.

  • Preferred knowledge on ACA, HIPAA, FLSA, ADA, FMLA, ERISA, and COBRA regulations.

  • Workday experience preferred.

Desired Qualifications:

  • Writing and Editing Skills. Excellent writing and editing skills. Basic proficiency in MS Office (i.e. Word, PowerPoint, Excel).

  • Excel Proficiency Skills. Mid-to-advanced Excel proficiency, including VLOOKUP formula and pivot tables preferred.

  • Customer Service and Collaboration Skills. A passion for customer service with strong interpersonal skills. Enjoyment of building relationships, teamwork and collaboration skills.

  • Customer Service Skills. Process Oriented. Streamline processes and assist with other tasks as necessary. Detail oriented, self-directed, engaging, organized, creative and reliable.

    • Night Shift. Willing to work on night shift from 12mn to 9am MNL, Tuesday to Saturday. Full-time (40 hours a week, U.S. time zone shift preferred).

    • Hybrid work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas).

    • Can start immediately.

What we offer:

  • Comprehensive HMO package (medical and dental).

  • Paid time off and paid sick leave.

  • Quarterly Performance Bonus.

  • Employee Assistance and Wellness Programs.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

  • Agree that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities.

  • Have read and agreed to our Data Privacy Policy.

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