Benefits Administrator | Benefits Operations

3 days ago

Manila, National Capital Region, Philippines White & Case LLP Full time

An HR Operations Delivery Specialist plays a vital role in supporting the day-to-day business of the Team in accordance with the Global Benefits Policies. The specialist is responsible for the administration of employee benefits, such as insurance, pensions, and savings plans. This includes auditing and validating Benefits invoices prior to submission to Accounts Payable for payment processing. Additionally, the specialist maintains accuracy in employee benefits records and claims regarding payroll activities, including benefits coverage, eligibility, reimbursements, and deductions.

The specialist provides customer service by administering and responding to queries to resolve benefit-related issues, which involves coordinating with HR partners, Benefits Centers of Expertise, SMEs, and vendors. Key duties include resolving US benefit-related issues using established procedures and completing cases in a timely manner. The specialist also coordinates and administers daily US and UK Benefits processing and case resolution, including Benefits enrollments, health insurance policies, wellbeing and wellness accounts, claims, and reimbursements, eligibility, savings, and investment plans.

Furthermore, the specialist reviews all Benefits invoices and premium billings to ensure they conform with employee eligibility and vendor contract before forwarding them to Payroll for timely payment. The specialist prepares US Payroll Deductions Reports and ensures the accuracy of all benefits deductions and any retro-adjustments for all employees on US Payroll for the upcoming pay date. They also identify International Health Insurance Plan (IHIP) eligible US and non-US employees/partners and send notifications for enrollment containing details of coverage, premium cost, and enrollment procedure.

The specialist prepares and reconciles US Pension reports against Payroll Register files and communicates discrepancies or audit findings to Retirement Benefits Manager and Payroll. Additionally, the specialist prepares local billing, including Firm premium, employee contribution, and Firm subsidy information, as well as LTD and Life Insurance enrollment. They are able to create and generate ad-hoc reports within the Benefits Portals, PeopleSoft, and ServiceNow platforms to provide accurate data to management when requested.

Key qualifications include a minimum of 1-year general administrative experience, verbal and written English proficiency, work experience with APAC/EMEA/US counterparts preferred, and amenability to work in rotating shifts (APAC, EMEA, and US time zones). A background in US, Global/Local Benefits Administration, and Billing is an advantage. Strong MS Excel skills and ability to produce reports through use of various excel functionalities and formulas are required, preferably knowledge and experience in creating Macro tools.

A team player with strong oral and written communication skills, who can effectively interact and engage with all levels of the Firm, is essential. The ability to stay calm under pressure while juggling multiple tasks and demonstrate willingness to learn and adaptability to change is critical. The specialist must be able to gain a strong understanding of the administrative process as it relates to benefit plans and policies and demonstrate strong analytical capabilities to provide data trend analysis and identify process improvements.

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