Chat Monitoring Admin

Work Setup: Onsite (Cebu City)Shift:No Fixed ScheduleThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance...

Job SummaryAs a Chat Monitoring Admin, you will be responsible for ensuring the efficient management of live chat activity and providing exceptional customer service.The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong analytical mindset.Key ResponsibilitiesManage incoming chats by assigning them to the...

**Chat Operations Manager**This role oversees the distribution, tracking, and reporting of all customer chat interactions. Ensuring chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and productivity.Key Responsibilities:Manage and distribute incoming chats...

Job DescriptionMonitor Customer Service Representatives (CSRs) and daily performance of Tier 2 teams by recording, reviewing, and evaluating Voice, Email, Chat, and Social contacts.This role involves coaching CSRs/Tier 2s on quality of service to ensure proper procedures are followed. Also, complete Quality Assurance and coaching session reports weekly.Other...

IT Support ProfessionalWe are seeking a skilled IT Support Professional to join our team. In this role, you will be the primary point of contact for IT-related inquiries and provide technical support to users.Key Responsibilities:Serve as the primary contact for IT-related inquiries via phone, email, and chat.Troubleshoot hardware, software, and network...

Staff4Me is looking for a proactive and detail-oriented Information Technology Service Desk professional to enhance our support team. In this role, you will be the front line for technical support, assisting users with technical issues and ensuring their needs are met with efficiency and professionalism. Your contributions will directly impact user...

Job ResponsibilitiesOverall in charge of the whole activity of the BranchImplement rules and regulations coming from Head OfficeMonitor all department accomplishments to report to head officeRegularly visit site office for concerns regarding Construction, Property Management, Accounts Management, and SalesRegularly report activities to Department Heads at...

Job Title: Quality Assurance Specialist">We are seeking a qualified Quality Assurance Specialist to join our team.">Job SummaryThe Quality Assurance Specialist is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This...

POSITION SUMMARYNOC Analyst will provide day-to-day network, application, infrastructure monitoring as well as support escalations. This includes front line support and coordinating with Senior NOC Analysts and other levels. This interaction can range from opening/closing tickets, escalating to management/admins via phone/email and sending notices to...

Nature Of the Account:Travel SalesStart Date:ASAPType of Support: VoiceWork Arrangement:100% Onsite (Cebu)Shift Schedule | Restdays:Night ShiftEducational Requirement:At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to2 years experience in providing quality monitoring feedbacks in call centre sales...