
Chat Monitoring Admin
3 weeks ago
About the Position: Chat Monitoring Admin (Cebu) | Onsite
Work Arrangement: Onsite (Cebu City)
Shift: No fixed schedule
Responsibilities- Manage and assign incoming chats to the appropriate agents or teams.
- Observe live chat activity to ensure prompt responses and adherence to service levels.
- Track agent availability, workload, and chat handling efficiency.
- Detect and escalate issues such as delays, system errors, or service gaps.
- Generate daily, weekly, and monthly reports on chat performance, productivity, and quality metrics.
- Offer recommendations for process improvements based on monitoring data.
- Work closely with HR, team leaders, and management to align staffing and performance objectives.
- 2 to 4 years of relevant experience
- Upon regularization:
- 10 VL (Vacation Leaves), 10 SL (Sick Leaves), 5 EL (Emergency Leaves)
- HMO health insurance starting from the 4th month (coverage for the employee and one dependent at no cost)
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Chat Monitoring Admin
3 weeks ago
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Internship Opportunity: Admin Assistant
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