IT System Admin

4 days ago

Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

Position Title: IT System Admin

Work Setup: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The IT System Admin will assist with the administration of software applications, managing users and access. This role involves triaging help desk tickets, troubleshooting issues related to applications and outputs (reports, APIs, GUI). The IT Business Systems Admin collaborates with the IT team to resolve tickets and works with the product team to enhance, test, and maintain systems.

What You'll Do:

Collaboration

  • Participate in discussions on application configuration, issues, fixes, and resolutions.
  • Contribute to understanding business problems and proposing solutions.
  • Create a safe and participative work environment.
  • Listen, learn, and incorporate multiple perspectives into solutions.

Functional Analysis and Expertise

  • Assist in triaging tickets, understanding issues, impacts, and prioritizing resolutions.
  • Work through system tickets to meet SLAs.
  • Develop techno-functional knowledge of assigned systems.
  • Integrate business problems with technological solutions.

Agile Development

  • Support configuration or development in agile teams.
  • Refine stories with Scrum and Kanban teams.
  • Develop testing plans to ensure system configurations meet expectations.
  • Review work, train users, and gather feedback for improvements.

Vendor Management

  • Assist in managing vendor relationships to resolve issues and meet needs.

Data & Technology

  • Stay updated on current trends and system enhancements.
  • Propose innovative uses of systems to support growth and market share.

What Were Looking For:

  • Bachelor's Degree in Information Technology or related field.
  • At least 3 years of experience in relevant areas and technologies, such as ERP (Oracle Fusion, Friedman), Finance, RPA (UI Path), Cloud analytics (Azure), CRM (SalesForce), Service Desk, PLM, HRMS, DTC, CLM, Reporting tools (PowerBI, Cognos).

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining BPO work. Experience a culture where careers flourish, friendships grow, and fun is part of the deal. Our benefits include health coverage, wellness programs, international travel opportunities, generous leave policies, and various perks and recognition programs. Join us and love where you work

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