Legal Intake Specialist

2 days ago

Cebu City, Central Visayas, Philippines LegalMatch Full time

We are looking for a Legal Intake Specialist to enhance case conversions through a voice-based intake system. This role primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Your responsibilities include:

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements
  • Law fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We're looking for someone who is:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.
#J-18808-Ljbffr

  • Legal Intake Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines OperationsArmy Full time

    Legal Intake Specialist (Remote)Schedule:Full-Time | Monday - Friday, 9:00 AM - 5:00 PM ESTApply here:https://operationsarmy.com/applicationPosition OverviewThe Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process. This position ensures that every request is accurate, complete, and optimized for...

  • Intake Position

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeLead Full time ₱150,000 - ₱250,000

    Legal Intake SpecialistWe are seeking a highly skilled Legal Intake Specialist to enhance case conversions through a voice-based intake system.Your primary focus will be on outbound calls, however you may also be required to handle inbound calls as needed. Your responsibilities include:Making outbound calls to follow up on leads from marketing campaigns,...

  • Intake Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    We are seeking a confident and professional Intake Specialist to join our growing team. This role combines sales and administrative responsibilities and serves as the first point of contact for prospective clients. You'll guide potential clients through initial consultations, helping them take meaningful steps toward resolving their legal matters.Key...

  • Intake Coordinator(Patient Authorization Coordinator)

    2 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    OverviewThe Intake Coordinator is the employee that interacts and works closely with many other employees. This person also interacts with the clinical sales specialists, management team leaders, physicians, nurses and office staff, case managers, and pharmacist. This employee also works closely with all drug manufacturers and the patient /patient family....

  • Legal Specialist

    3 weeks ago

    Mandaue City, Central Visayas, Philippines INNODATA KNOWLEDGE SERVICES, INC. Full time

    We're looking for passionate individuals who want to grow their legal career with a supportive and dynamic team. What you'll do: -Analyzes legal content -Exercises good judgment on methods and procedures to accomplish assigned work -Analytically works with numbers and has problem-solving skills -Familiarizes with technology processes and trends, including...

  • Case Management Specialist

    10 hours ago

    Cebu City, Central Visayas, Philippines beBeeCase Full time ₱250,000 - ₱500,000

    Job Title: Case ManagerWe are seeking a dedicated and detail-oriented individual to fill the role of Case Manager within our Employment Team. This full-time position involves assisting and supporting attorneys, maintaining and organizing cases, conducting investigations and research, and preparing case outlines and summaries based on provided...

  • Case Manager

    18 hours ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are seeking a Case Manager for our Employment Team. This full-time position involves assisting and supporting attorneys, maintaining and organizing cases, conducting investigations and research, and preparing case outlines and summaries based on provided information.ResponsibilitiesAssist attorneys in all stages of complex litigation...

  • SEO Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    We're Hiring: SEO Specialist (Legal Industry) We are looking for a skilled and strategic SEO Specialist with a strong background in legal SEO, particularly in the personal injury sector. If you have a proven track record of driving organic growth and boosting rankings for high-performing WordPress websites, we want to hear from youKey Responsibilities:Lead...

  • Call Quality Assurance Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Med Supply US Full time

    Company Overview:Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors (CGMs) and catheters. Our mission is to enhance the quality of life for individuals with chronic conditions by providing high-quality products and unparalleled support. We value the expertise of healthcare professionals who can...

  • Care Coordination Specialist

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeCoordination Full time ₱900,000 - ₱1,200,000

    Job SummaryThe Intake Coordinator plays a vital role in interacting with multiple stakeholders, including employees, clinical sales specialists, management team leaders, physicians, nurses, office staff, case managers, and pharmacists. This position requires coordination of care for incoming patients under the direction of the Pharmacy Supervisor or Intake...