Senior Legal Case Coordinator

20 hours ago

Iloilo City, Western Visayas, Philippines beBeeintakespecialist Full time ₱25,000 - ₱40,000
Legal Intake Specialist

We are looking for a detail-oriented and proactive Legal Intake Specialist to enhance case conversions through a voice-based intake system. This role primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Required Skills and Qualifications
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Familiarity with AI-powered call analysis tools is a plus.
Benefits
  • This role offers a chance to work in a dynamic environment and contribute to the growth of our organization.
  • Opportunities for professional development and career advancement.
  • A supportive team that values open communication and collaboration.

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