Legal Case Processor

2 days ago

Mandaue City, Central Visayas, Philippines beBeeSpecialist Full time ₱30 - ₱40
Job Description:

As a Legal Intake Specialist, you will be responsible for enhancing case conversions through a voice-based intake system. Your primary focus will be on outbound calls, but you may also handle inbound calls as needed to support team collaboration and workflow continuity.

Key responsibilities include making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals; handling inbound calls to ensure seamless communication with clients; adhering to a structured outbound script while building rapport and addressing client objections; meeting daily and weekly call volume targets and conversion benchmarks; accurately capturing and updating client information using CRM tools; managing rejections professionally and escalating qualified leads efficiently; providing clear and timely updates on availability, performance blockers, or missed targets; participating in coaching sessions and applying feedback proactively; and maintaining transparency and accountability in daily work logs and call quality.

Required Skills and Qualifications:
  • Strong sense of accountability - reliable with schedules, updates, and response times;
  • Able to work independently with minimal supervision;
  • Open to coaching, quick to apply feedback, and resilient under pressure;
  • Knowledgeable in client qualification and lead conversion processes;
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them;
  • Law fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
Benefits:

As a valued member of our team, you will have the opportunity to develop your skills in a fast-paced and dynamic environment. You will be part of a collaborative team that prioritizes open communication, mutual respect, and a positive work culture.

Others:

This role offers flexibility in handling campaign shifts based on business needs, allowing you to adapt to changing priorities and stay focused on delivering exceptional results.

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