Customer Service Representative

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per year

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering exceptional support through phone, email, or chat. You will serve as the first point of contact, ensuring a positive customer experience while maintaining company standards and professionalism.

As a CSR, you are expected to provide accurate information, manage concerns efficiently, and build rapport with clients. Your ability to communicate effectively, think critically, and handle challenging situations with empathy will play a crucial role in enhancing customer satisfaction and driving overall business success.

Key Responsibilities:
  • Provide accurate information regarding products, services, and policies
  • Resolve customer complaints and escalate issues when necessary
  • Maintain a high level of professionalism and empathy during interactions
  • Document customer concerns and feedback accurately in the system
  • Collaborate with internal teams to improve processes and enhance customer experience
Qualifications:
  • High school diploma or equivalent; bachelor's degree preferred
  • Proven experience in customer service or a similar role is an advantage
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict-resolution abilities
  • Ability to multitask, prioritize, and manage time effectively
  • Patience, empathy, and a positive attitude towards customers

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