Auto Glass Warranty Specialist

WindshieldHUB is a nationwide leader in auto glass replacement and repair, serving thousands of customers across the United States each month. With over a decade of experience and a reputation for quality, we've helped more than 1 million drivers get safely back on the road. Our innovative, technology-driven platform allows customers to schedule service online, receive instant quotes, and enjoy same-day mobile repairs at their home or office.

We are committed to delivering exceptional service and stand behind every job we complete. Our team is passionate about exceeding customer expectations and maintaining the highest standards of safety and workmanship. As we continue to grow, we are looking for dedicated professionals who share our commitment to excellence and customer satisfaction.

WindshieldHUB is seeking an experienced Warranty Specialist to join our team remotely. This position is dedicated exclusively to managing and adjudicating vehicle warranty claims. In this role, you will be the primary point of contact for customers experiencing water leaks, air leaks, molding issues, or warranty-related concerns after their auto glass service. You will also coordinate with our technicians to ensure warranty work is performed promptly and to company standards.

1. Handle all incoming warranty claims related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
2. Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
3. Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
4. Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
5. Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
6. Document all interactions and outcomes accurately in our CRM system.
7. Manage escalated cases and sensitive customer situations with professionalism and clarity.
8. Educate customers about warranty coverage, exclusions, and procedures.

1. Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is REQUIRED.
2. Experience in the auto glass industry is a strong plus.
3. Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
4. Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
5. Strong decision-making skills with the ability to balance customer satisfaction with company policies.
6. Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
7. Proficient in CRM software and remote communication tools.
8. Must have a reliable internet connection and a quiet, professional work environment.

1. 100% remote, full-time position with a flexible schedule.
2. Supportive team environment with growth opportunities.
3. Competitive salary and benefits.
4. The opportunity to join a respected leader in the auto glass industry, serving customers nationwide.

Important:
This is not a general customer service, technician, or administrative position. Only candidates with substantial, direct experience handling vehicle warranty claims will be considered. Please do not apply if you do not meet this requirement.

Ready to join a fast-paced, nationwide company and play a crucial role in upholding our standards of quality and service? Apply now with your resume and a brief summary of your relevant vehicle warranty experience.