Auto Glass Claims Adjudicator
2 days ago
About Us
A nationwide leader in auto glass replacement and repair, serving thousands of customers across the United States each month.
We are committed to delivering exceptional service and stand behind every job we complete. Our team is passionate about exceeding customer expectations and maintaining the highest standards of safety and workmanship.
We continue to grow and seek dedicated professionals who share our commitment to excellence and customer satisfaction.
Position OverviewWe are seeking an experienced Warranty Specialist to join our team remotely. This position is dedicated exclusively to managing and adjudicating vehicle warranty claims.
The primary point of contact for customers experiencing water leaks, air leaks, molding issues, or warranty-related concerns after their auto glass service.
Coordinate with technicians to ensure warranty work is performed promptly and to company standards.
Key Responsibilities- Handle all incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
- Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
- Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
- Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
- Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
- Document all interactions and outcomes accurately in our CRM system.
- Manage escalated cases and sensitive customer situations with professionalism and clarity.
- Educate customers about warranty coverage, exclusions, and procedures.
- Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is REQUIRED.
- Experience in the auto glass industry is a strong plus.
- Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
- Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
- Strong decision-making skills with the ability to balance customer satisfaction with company policies.
- Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
- Proficient in CRM software and remote communication tools.
- Must have a reliable internet connection and a quiet, professional work environment.
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