QA Analyst for Healthcare Account NVS

1 week ago


Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Quality Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description
  • Develop and implement quality assurance standards and processes
  • Conduct regular audits to evaluate agent performance and compliance with established protocols
  • Identify areas for improvement and provide actionable feedback to agents and management
  • Create and maintain comprehensive documentation of quality-related processes and procedures
  • Collaborate with teams to develop and deliver training programs to enhance quality and performance
  • Stay updated with industry trends and best practices to continually improve quality assurance processes
Requirements
  • At least 1 year BPO QA experience
  • With US Healthcare experience
  • Ability to work independently and as part of a team
  • Attention to detail and strong organizational skills
  • Excellent verbal and written English skills
  • Willing to work onsite in Mandaluyong
  • Amenable working night shift
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

IT Services and IT Consulting

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