Account Executive

5 days ago


Makati City, National Capital Region, Philippines Ninja Van Full time

About the company:

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

About the unit:

The Corporate Sales and Relationship Sales Unit manages the country's client base that mainly falls under regional or local e-commerce and local conglomerates and omni business channels, mostly known as the non e-commerce channels. The Unit focuses primarily on account management performance, revenue development, and aggressive market share expansion by selling NV's suite of products and related services.

About the job:

Main Duties:

  1. Responsible for retaining 80% of the volume and revenue commitment forecast amount from corporate sales per shipper or customer.
  2. Responsible for upselling and growing existing volume in a given portfolio.
  3. Ensure shipment handling needs of customers and shippers are met.
  4. Familiarize with the daily needs of the assigned account, ensuring they have the necessary data on a daily, weekly, or monthly basis.
  5. Manage newly onboarded/existing accounts, ensuring that all the clients' needs are met (Dashboard training, Packaging guidelines, etc.), while maintaining good relations as the all-around representative of Ninja Van.
  6. Keep the client connected, ensuring their stickiness to the company's service by maintaining good and positive relations and being consistently responsive to all communication channels.
  7. Communicate and provide SLA, SOPs of NV shippers to different business units involved, e.g., FM, Sort, MM, LM, I.T., and Finance.
  8. Act as first-tier problem solvers, ensuring that all solutions are exhausted before escalating the issue to the next level, supported with gathered data and investigation results.
  9. Facilitate Monthly Business Reviews (MBR) and collection of payments from customers/shippers, coordinating with NV Finance.
  10. Maintain growth of the shippers' business/volume and trust.

Minimum Qualifications:

  1. Bachelor's degree in Business Administration, Business Management, or any related course in institutional and international management.
  2. Analytical skills, marketing skills, and excellent interpersonal skills.
  3. Excellent communication skills (English and Tagalog).
  4. At least 3 years of working experience in the related field, specifically in Account Management, Stakeholder Management, Client Coordination, and people management.
  5. Ability to present information to clients and address business concerns.
  6. Relevant product or industry knowledge.
  7. Experience in logistics or e-commerce industries is preferred.
  8. Proficient in Microsoft Office Suite.
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