Sales Quality Analyst
6 days ago
Go-Get Data Consultancy
On-site - Mandaluyong 1-3 Yrs Exp Diploma Full-time
Job DescriptionDescriptionJob title: Sales Quality Analyst
Account: Largest Online Professional Networking Platform
Work Arrangement: Onsite Rockwell Business Center Sheridan Mandaluyong City
Salary Package: up to 50,000 - Offers a relocation package
- Coach and develop the agents through detailed and actionable feedback in the QA evaluation form.
- Partner with the SQOs and QA Leads to deliver feedback regarding the customer interaction, including opportunities for improvement as well as calling out trends, gaps and additional needs, based on monitoring or audits.
- Act as a resource and advisor to account and team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers' needs and requirements.
- Participate in internal and client calibration sessions.
- Compile daily, weekly and monthly monitoring reports as needed.
- May perform other additional duties and responsibilities as assigned.
- College Undergraduates with at least 2 years; associate or diploma courses are accepted.
- Minimum of 36 months total BPO experience.
- Minimum of 24 months experience either in an inbound/outbound sales program in a BPO setting is required; preferably in digital advertising line of business.
- Minimum of 36 months Quality experience in a BPO setting is required; experience must be recent, within the last 6 months.
- Must have knowledge on Quality Management framework.
- English Proficiency of at least C1.
Rockwell Business Center Sheridan. Sheridan St, corner United St, Mandaluyong, 1554 Metro Manila, Philippines
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