Healthcare Quality Analyst

Job OverviewThe role of a Healthcare Quality Analyst is to ensure the delivery of high-quality services by evaluating the performance of Customer Service Representatives handling healthcare-related inquiries and transactions.This position involves monitoring calls, identifying areas for improvement, and providing constructive feedback to CSRs. The goal is to...

We are seeking a Mid-Senior Level QA Analyst for our US Healthcare Account to lead quality assurance efforts and drive process improvements.About the RoleThe ideal candidate will have at least 1 year of BPO QA experience, with a proven track record of developing and implementing quality assurance standards and processes. They should also have excellent...

QualificationsSkills and Qualifications (Non-negotiable):• Proficiency in Azure DevOps for test case management, defect tracking, and reporting.• Hands-on experience with test automation tools (e.g., Selenium, Katalon Studio, TestNG).• Strong understanding of software testing life cycle (STLC) and Agile methodologies.• Experience in API testing...

Job Description: Quality Assurance (QA) AnalystRole OverviewAs a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet functional...

At Mirandahr, we're seeking a skilled Healthcare Specialist to join our team. This role is perfect for individuals with a background in healthcare and experience in BPO. As a Healthcare Specialist, you will be responsible for handling various tasks related to patient care and account management.About the RoleThis is a virtual hiring process, and we offer an...

About the RoleThe ideal candidate will have proven experience as a QA Supervisor or Senior QA Analyst in a call center environment. You will oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions, and develop and implement quality assurance strategies to enhance customer service performance.

Healthcare Services DirectorAbout the Role:The Healthcare Services Director will play a pivotal role in shaping the overall direction of healthcare services at MakatiMed Wellness Center. This individual must possess exceptional leadership skills, a deep understanding of the healthcare industry, and a passion for delivering high-quality patient care.Main...

About the RoleWe are seeking an experienced Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the highest standards of quality and excellence in our operations.Key responsibilities include:Developing and implementing quality assurance processes and proceduresConducting quality audits and...

Requirements and QualificationsAt least 2nd year college level.Minimum 5 years working experience in Healthcare BPO setting.At least 3 years' experience as a Quality Auditor in a healthcare account.Essential Skills: In-depth knowledge of prior authorization processes, payer/insurance regulations, and industry standards. Familiarization with healthcare...

Quality Assurance RoleGenpact is seeking a skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring and evaluating calls/chat transcripts using evaluation standards and forms. You will also be responsible for analyzing evaluated calls and identifying gaps that impact KPIs.Main...

5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsPosition: Quality Analyst - BPO Operation GDSLocation: MandaluyongMode: Work from OfficeRequired Candidate Profile:Min. 6 Months to 2 Yrs. of experience...

On-site - Makati 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAbout the CompanyPride Global is a minority-owned integrated human capital solutions & advisory firm with operating companies worldwide, including PrideOne, Russell Tobin, PrideBPO, PrideHealth, PrideNow, and Pride India. The company focuses on a diverse array of human resources...

Makati Medical Center requires an experienced Radiology Healthcare Professional to deliver high-quality patient care and support services in the interventional radiology department.Key DutiesThe successful candidate will be responsible for:Conducting thorough patient assessments and collecting relevant medical informationProviding expert assistance to...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

About the JobWe are looking for a Clinical Auditor to join our team at Ista Solutions. The successful candidate will have a strong background in healthcare and auditing, with excellent communication and analytical skills.Responsibilities and ExpectationsEnsure compliance with policies, guidelines, and payer requirements for long-term care services.Verify the...

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Quality Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused...

ISTA Solutions is an outsourcing/offshoring company seeking a skilled Quality Assurance professional to join its rapidly expanding team.Job OverviewAs a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance. We pride ourselves on creating a culture focused on...

Are you a detail-oriented individual with a passion for quality? Do you have experience in integration testing and quality profession? If so, we want to hear from you!We are seeking a Quality Control Analyst for Game Development to join our team at ABSI. In this role, you will be responsible for working closely with our game designers and developers to...

Job Summary: Healthcare Services CoordinatorWe are seeking a highly organized and detail-oriented Healthcare Services Coordinator to coordinate and manage our healthcare services. The ideal candidate will have strong administrative skills, excellent communication abilities, and a proven track record in healthcare coordination.About the RoleCoordinate and...

Our Service Desk Quality Analyst will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service Desk team. This role involves assessing call and ticket handling, providing feedback, and ensuring adherence to established performance standards.The ideal candidate must possess strong analytical and problem-solving...