QUALITY ANALYST

2 weeks ago

Manila, National Capital Region, Philippines Satellite Office Full time

QUALITY ANALYST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.

WHAT IS A QUALITY ANALYST?

The primary purpose of this role is to execute testing processes (creation, execution, defect identification and tracking) to ensure quality. Your role partners with business stakeholders to provide test expertise to ensure a high standard of testing and quality assurance for all projects, solutions and changes delivered. In addition, you will provide inputs to release planning and dependencies while working with relevant stakeholders.

KEY RESPONSIBILITIES

Customer Obsessed & Delivering Service Like No Other

  1. Working with the Technology team and business stakeholders to define test suites, plans and schedules.
  2. Perform duties as required for the testing of technology changes.

Driving Commercial & Operational Achievement

  1. Creating manual and automation test cases, test data and expected results from requirements review and test scenario analysis.
  2. Creating and executing functional, non-functional, business acceptance and regression test cases using the appropriate test management tools.
  3. Managing and triaging defects using the appropriate test management tools.
  4. Providing timely reporting of test preparation and execution metrics using the appropriate test management tools, including test case preparation status, test case execution status and defect status.
  5. Leading testing efforts to meet test deliverables within agreed timeframes and budgets.
  6. Support the Technology team to define test estimates and key issues/risks surrounding a project/solution.
  7. Contribute to continual improvement of the testing processes (efficiency-driven and quality-focused) by assisting with the development of test methodologies to improve current processes specifically around the test knowledge-base for generic test scripts.
  8. Develop and maintain suites of test scripts used for regression and functional testing.

Leading Self, Leading & Empowering Others

  1. Lead self to ensure empowered, capable and accountable to deliver priorities.
  2. Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of all that we do.
  3. Partner cross-functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business.
  4. Act in accordance with THRIVING Cultural Foundations and Code of Ethics & Conduct. Comply with all company policies, practices and procedures.

Work Health & Safety

  1. Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk.
  2. Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training.
  3. Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs.
  4. Report injuries or hazards as per policy and support return to work programs.

Experiences

  1. 5-7+ years' experience in similar roles.
  2. Experience working within similar corporate/retail environments, partnering with Technology team and the business to achieve business outcomes and optimize customer/end user experience.

Technical Skills

  1. Tertiary qualified or equivalent industry experience.
  2. ISTQB or Agile Test Certification (foundation level or above) highly desired.
  3. Experience spanning various methodologies (e.g., SDLC, Waterfall, Agile).
  4. Proven experience with regression, functional and integration testing, as well as UAT test phases.
  5. Experience on Oracle, DB2, UNIX and web platforms.
  6. Proven experience in SDLC and Testing methodologies.
  7. Strong documentation and communication skills, ability to convey complex technical and business requirements.

ADDITIONAL NOTES:

  1. HYBRID | Uptown Place, Bonifacio Global City
  2. Mondays to Fridays | Day Shift
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