BPO Quality Analysts

BPO Quality Analyst OpportunityWe are currently seeking highly skilled BPO Quality Analysts to join our team in various locations, including BGC and Antipolo.As a BPO Quality Analyst, you will be responsible for ensuring the quality of customer interactions and maintaining high standards of service excellence.Our ideal candidate will have at least 1-2 years...

RingCentral is seeking an experienced Senior Quality Analyst Supervisor to oversee the maintenance of high-quality BPO services. The ideal candidate will possess strong leadership skills and a keen eye for detail, ensuring seamless compliance with regulatory requirements and company policies.Key Responsibilities:Maintain quality assurance procedures to...

About us:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service...

Role DetailsPosition type and schedule: Must be flexible to work at any scheduleTraining Schedule: Must be flexible to work at any scheduleWork type and Location: Hybrid, Metro ManilaExpected start date: ASAPAbout UsA little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We...

Role Details Position type and schedule: Must be flexible to work at any scheduleTraining Schedule: Must be flexible to work at any scheduleWork type and Location: Hybrid, Metro ManilaExpected start date: ASAP About Us A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their...

We are seeking a highly skilled Quality Control Director to oversee the development and implementation of quality assurance strategies for our BPO services. The successful candidate will have extensive experience in quality assurance and BPO services, as well as excellent leadership and communication skills.Key Responsibilities:Develop and implement...

Position SummaryWe are looking for a skilled Quality Assurance (QA) Analyst to assess agent performance and ensure adherence to company and client standards.Main Tasks:Review and evaluate recorded voice calls based on predefined quality standards.Provide accurate scores and constructive feedback to enhance agent performance.Essential Skills:2+ years of...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Planning & Scheduling Senior Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).Job Summary:...

BPO Quality Analyst PositionWe are seeking a qualified BPO Quality Analyst to fill this critical role.The ideal candidate will have a strong background in quality assurance, with experience working in a call center environment.Key Responsibilities:Ensure high-quality customer interactions through rigorous evaluation and coaching of representatives.Analyze...

About UsWe're a dynamic organization that values excellence and innovation in all aspects of our work. Our goal is to deliver high-quality services that meet the needs of our clients.The JobYou'll be responsible for coaching and developing Quality Analysts to improve their skills and knowledge.You'll conduct audits, facilitate calibrations, and evaluate...