Workplace Coordinator, Manila

2 days ago

Manila, National Capital Region, Philippines Netflix Full time

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are looking for a Workplace Coordinator who is organized yet flexible and is enthusiastic for both the practical and creative elements of strategic workplace Operations. This role provides the opportunity to coordinate all aspects of our growing workplace services at the Manila office. Netflix is a fast paced and demanding company that requires a special individual who is able to exercise good judgment and take fast initiative.

A successful candidate will be ready to give improvement suggestions and very passionate, self-motivated, proactive, quick-thinking, flexible, able to pivot when necessary, thorough and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and an unwavering attention to detail at all times. This is a demanding and fast moving position that requires someone who is a proactive and positive thinker, and able to exercise good judgment and communication.

What You'll Do

  • Deliver a five-star service experience: Act as the first point of contact for employees, guests, vendors, and interview candidates, ensuring all interactions reflect Netflix's high standards for service, professionalism, and hospitality.
  • Support workplace operations: Build and maintain vendor relationships to ensure top-tier service, handle purchase orders, and oversee inventory of office supplies, swag, and front-of-house materials, ensuring nothing essential is ever out of stock.
  • Be a part of EH&S (Environment, Health & Safety) and ERT (Emergency Response Team) and act as Fire Warden/Emergency POC. Some on call availability, flexible schedule for off hours/emergency support.
  • Keep communication flowing: Monitor and respond to inquiries on employee-facing platforms such as Slack, addressing questions and concerns efficiently while maintaining a helpful, approachable tone.
  • Maintain high workplace standards: Conduct regular site walkthroughs to ensure the workplace is clean, safe, and aesthetically aligned with Netflix's culture. Identify and address health, safety, or maintenance issues proactively.
  • Execute memorable events: Collaborate with internal partners and external vendors to coordinate and facilitate employee events, ensuring smooth operations and a positive stakeholder experience.
  • Promote sustainability initiatives: Partner with vendors and internal teams to implement and improve sustainability efforts in workplace operations, driving eco-friendly practices across the office.
  • Create and refine playbooks: Develop and maintain detailed workplace playbooks to document processes, ensuring clarity and consistency for the team and enabling operational excellence.
  • Support cross-functional collaboration: Partner with teams across and outside of Enterprise Operations to execute key projects, improve processes, and meet shared objectives.
  • Contribute to workplace aesthetics: Work with the Workplace Operations team to ensure office aesthetics meet Netflix's standards, creating an environment that's welcoming, inspiring, and aligned with our brand.
  • Be agile and proactive: Provide support for ad-hoc projects and initiatives, from workplace pilots to employee engagement efforts, always staying flexible and focused on delivering exceptional results.
  • Oversee the food & beverage program to ensure that the program is designed to fuel creativity, collaboration, and connection.
  • Develop and oversee all Preventative Maintenance Program and look after the all office equipment are functioning properly.
Who You Are
  • Experience: 3-5 years in facilities, workplace operations, and hospitality, ideally in a fast-paced, dynamic environment. Entertainment or Media experience is a plus.
  • Technical Skills: Proficiency in Google Workspace (Docs, Sheets, Slides) and Slack; experience with project management and ticketing tools such as Asana, Zendesk, or similar platforms.
  • Relationship-Building: Proven ability to build and maintain positive relationships with team members, cross-functional partners, and external stakeholders, fostering collaboration and trust.
  • Operational Excellence: Proactive and self-motivated, with a strong focus on delivering exceptional results and driving continuous improvement.
  • Communication: Strong written and verbal communication skills, capable of conveying information clearly, concisely, and with confidence to a variety of audiences.
  • Problem Solving: Exceptional problem-solving abilities, with a willingness to take calculated risks, think creatively, and offer innovative solutions.
  • Organization and Multitasking: Adept at managing multiple priorities in a high-energy, creative environment. Demonstrates strong attention to detail, excellent organizational skills, and the ability to meet deadlines under pressure.
  • Flexibility: A positive, adaptable attitude and the willingness to work outside standard office hours when needed to support operations or events.
  • Culture: A clear understanding of and commitment to embracing Netflix's unique culture of freedom and responsibility, while contributing to a collaborative and high-performing environment.
  • Ability to be discreet and maintain confidential information.
  • Location & Availability: This is a full-time, on-site role based in Manila, Philippines. Candidates must be available to work in person and comfortable working flexible hours, including early morning/late evenings and weekends, as needed.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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