Sales Order Coordinator

4 days ago


Manila, National Capital Region, Philippines QIAGEN Manila Full time

About the Role

We are looking for a talented Logistics Support Specialist to join our team at QIAGEN Manila. In this role, you will be responsible for coordinating logistics activities, ensuring smooth delivery of products to customers.

Main Responsibilities:

  • Process Sales Orders: You will efficiently process sales orders from customer Purchase Orders submitted via various channels, using SAP software.
  • Invoice Management: You will generate invoices based on product list prices and customer-specific pricing from sales-generated quotes in our CRM software.
  • Customer Support: You will provide exceptional phone and email support to customers, sales teams, and internal teams regarding order status, shipping dates, account information, and billing inquiries.
  • Complaint Logging: You will accurately log all order and logistics complaints from customers.
  • Inventory Monitoring: You will collaborate with the Supply Chain Team to monitor stock levels and inventory status.
  • Customer Enquiries: You will coordinate with sales representatives to address customer enquiries and maintain high levels of customer satisfaction.
  • KPI Maintenance: You will actively maintain phone and case processing service levels as set by team KPIs.
  • Order Management: You will address open orders daily and liaise with Distribution, Supply Chain, and Accounts Receivable teams to release orders.

Requirements:

  • Qualifications: Bachelor's Degree holder in any relevant field.
  • Experience: 1 to 2 years of relevant professional experience required, with a minimum of 1 year in logistics, supply chain, or customer care functions.
  • Skills: Familiarity with standard office software (SAP/CRM/SFDC experience is a plus).
  • Personal Qualities: Ability to work effectively in a team environment, excellent verbal and written communication skills.

About QIAGEN Manila

At QIAGEN Manila, we value your growth and development, offering a collaborative environment and impactful work opportunities.



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