ERP Leads Financial Account

6 days ago

Angeles City, Central Luzon, Philippines Sutherland Full time

About Sutherland

Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise. We collaborate with iconic brands worldwide, leveraging market-leading technology and business process excellence.

We have created over 200 inventions patented across AI and other technologies. Our advanced products and platforms drive digital transformation, optimize operations, reinvent experiences, and pioneer new solutions through a seamless "as a service" model.

We provide tailored solutions that unlock new possibilities and transformative outcomes for our clients, combining human expertise with artificial intelligence to develop digital chemistry, fostering enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Customer Service Consultants in this role will:

  1. Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  2. Respond to inquiries about products and services, process payments, or perform general account maintenance.
  3. Encourage up-selling of customers to new products or services when appropriate.
Qualifications

Our most successful candidates will have:

  • High school diploma or GED.
  • Ability to perform at a high level to support a high volume of inbound calls.
  • Excellent verbal and written communication skills; proficient reading skills required.
  • Multi-tasking skills, demonstrated through the use of several applications; experience with CRM applications preferred.
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
  • Prior customer service experience preferred.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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