Onboarding Administrator

5 days ago

Manila, National Capital Region, Philippines ConnectOS Full time
Overview

Onboarding Administrator - Contractual (AU Mortgage, WFH)

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

Responsibilities
  • Broker Support & Communication: Provide exceptional customer service through regular follow-ups, check-ins, and query support via phone and email. Liaise with internal teams like PMs and Broker Success Teams to ensure the onboarding process is efficient.
  • Administration & Documentation: Assist brokers with the completion of their application documents by collecting, checking, and uploading all required paperwork. Prepare key documents, such as agreements and loan writer appointment letters. Support brokers with their accreditations to ensure their packs are completed accurately. Act as an Authorized Representative for BLSSA appointments.
  • Data, Reporting & Process Improvement: Maintain strong data management by updating internal databases and tracking sheets. Provide reporting and feedback on onboarding pipelines to the recruitment team. Work with the Team Leader to continually improve processes.
  • Lifecycle Management: Participate in wider business and onboarding projects as required.
Qualifications
  • A minimum of 2 years of experience in a customer service or administration role within a fast-paced, challenging environment.
  • Strong written and verbal communication skills.
  • An outstanding customer service orientation.
Benefits
  • Available Work Set up: Work from Home
  • Competitive salary package and annual performance review, monthly rewards and recognition program.
  • Access to knowledge base tools, resource center and training library.
  • HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
  • Mandatory Government Benefits and 13th Month Pay
  • Leave credits and convertible to cash of unused sick leave, paid quarterly.
  • Access to Emergency and Bereavement Leave
Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.


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