Desktop Support Engineer

4 days ago

Quezon City, National Capital Region, Philippines Questronix Corporation Full time

Job description:

  • Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Perform system reimaging, virus removal, and patch updates.
  • Assist in the backup and recovery of user data and configurations.
  • Document support activities and update configuration records.
  • Coordinate with vendors for hardware replacement and warranty claims.
  • Support software installations, user onboarding, and device configuration.
  • Escalate issues to L2/L3 support teams as necessary.

Qualifications:

  • Bachelor's degree or Associate degree in Information Technology or related field.
  • 2–4 years of experience in desktop support or IT field services.
  • Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
  • Strong working knowledge of Windows OS and desktop applications.
  • Basic understanding of networking and system recovery procedures.
  • Experience with backup software and endpoint recovery.
  • Proficient in remote desktop tools and ITSM ticketing platforms.
  • Excellent customer service, communication, and documentation skills.
  • Can work FULLY ONSITE (Cubao)
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