Customer Service Team Lead

3 weeks ago

Manila, National Capital Region, Philippines TalentPop App Full time
Overview

Lead with Impact as Our Next Customer Service Team Lead at TalentPop. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for you.

Responsibilities
  • Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
  • Be the leader your team will look up to by guiding daily operations and customer service strategy (in e-commerce environments).
Qualifications
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Schedule

Full-time, Monday to Friday | US PST Time Zone

Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Technical Requirements
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence

#J-18808-Ljbffr

  • Customer Service Team Lead

    3 weeks ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000

    Job Title: Customer Service Team Lead Avoiding the causes of recurring customer complaints and ensuring their long-term resolution requires a strategic approach. We are seeking an experienced and proactive leader to develop, implement, and optimize our eCommerce subscription business's customer support operations. The ideal candidate will have outstanding...

  • Global Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeTeamLeader Full time ₱600,000 - ₱800,000

    Job DescriptionAs a Customer Service Consultant (Supervisory), you will be responsible for leading and supervising a team of BPO agents to achieve performance targets. Your role will involve providing coaching, guidance, and support to ensure individual and team success, monitoring daily operations to ensure service delivery standards are met, handling...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time ₱600,000 - ₱1,000,000

    Are you a strategic leader looking to make a significant impact in customer service? We're seeking an exceptional team lead to join our organization.Job DescriptionWe are looking for a highly skilled and experienced customer service team lead to oversee the performance of our agents. The ideal candidate will have a strong background in leadership, e-commerce...

  • Technical Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $120,000 - $150,000

    Customer Support Manager RoleAbout the JobWe are seeking an experienced Customer Support Manager to lead our team of dedicated and knowledgeable Support Engineers. This role requires a strong background in technical skills such as distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating complex Java codebases.Key...

  • Customer Support Team Lead

    3 weeks ago

    Manila, National Capital Region, Philippines Zappy Full time

    OverviewAs a Customer Support Team Lead at Zappy, you will play a crucial role in leading and developing our client's Customer Support Team. This role is responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring our clients and users receive top tier service. The ideal candidate brings hands-on experience in...

  • Service Desk Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...

  • Service Desk Team Lead

    3 weeks ago

    Manila, National Capital Region, Philippines Indra Full time

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...

  • Customer Support Team Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱60,000

    At TalentPop, we are seeking a Team Lead to motivate and elevate our customer support teams to deliver exceptional service for e-commerce brands.Key ResponsibilitiesLead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.Conduct regular coaching sessions and offer personalized guidance to help team members...

  • Customer Support Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱3,000,000

    Job Title:Lead Customer Support TeamDescription:As a lead customer support team member, you will be responsible for supervising and mentoring a team of representatives handling inquiries via chat, email, and phone calls. You will monitor team performance metrics and ensure adherence to service level agreements (SLAs) and quality standards.Supervise and...