Service Desk Team Lead

2 days ago

Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per year

Company Description

Indra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making it a key technological partner for the digitalization and core operations of its clients worldwide. Sustainability is integral to Indra's strategy and culture to address current and future social and environmental challenges. In the 2023 fiscal year, Indra reported revenue of €4.343 billion, employed over 57,000 people, and maintained a presence in 46 countries, with business operations in over 140 countries.

Role Description

This is a full-time on-site role for a Service Desk Team Lead located in Metro Manila. The Service Desk Team Lead will oversee the daily operations of the service desk team, ensuring efficient and effective technical support and help desk services for clients. Responsibilities include managing and mentoring the team, overseeing customer service efforts, troubleshooting technical issues, and maintaining communication with clients to ensure satisfaction.

Qualifications

  • Proficiency in Technical Support and Help Desk Support skills
  • Strong Communication and Customer Service skills
  • Experience in managing and leading a Service Desk team
  • Ability to troubleshoot technical issues and manage client interactions
  • Excellent problem-solving and organizational skills
  • Ability to work on-site in Metro Manila
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Previous experience in a similar role is a plus

  • Service Desk Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱1,200,000 - ₱2,400,000 per year

    Key Responsibilities The Team Leader will provide management and leadership to a team of support staff. They will be responsible for ensuring all current and newly referred individuals are properly assessed and that high quality, person-centred support is provided for all supported individuals. They will ensure support teams have the skills and competences...

  • Service Desk Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱1,200,000 - ₱2,400,000 per year

    Key ResponsibilitiesThe Team Leader will provide management and leadership to a team of support staff. They will be responsible for ensuring all current and newly referred individuals are properly assessed and that high quality, person-centred support is provided for all supported individuals. They will ensure support teams have the skills and competences...

  • Service Desk Trainer

    2 weeks ago

    Manila, National Capital Region, Philippines Nordic Global Full time ₱900,000 - ₱1,200,000 per year

    Make a difference. Be happy. Grow your career.Managed Services Trainer - SecurityPosition Overview:The Service Desk Trainer is responsible for developing and delivering Information security related training programs to ensure that service desk staff are trained to notice red flags and prevent a data privacy breach. This role involves working with the Cyber...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    Job Responsibilities:Team Management: provides team development, support operations and builds capacity to achieve goals while understanding technology functionality, standard operating procedures, common issues, and solutions across Core Operations in ITSS Space.Strategic Planning and Communication: responsible for developing and implementing strategic...

  • IT Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱250,000 - ₱400,000 per year

    Job DescriptionCompany Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and...

  • Service Desk Technician L1

    2 weeks ago

    Manila, National Capital Region, Philippines Milestone Technologies, Inc. Full time ₱300,000 - ₱450,000 per year

    We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues...

  • Information Technology Help Desk Technician L1/L2/Team Lead

    1 week ago

    Manila, National Capital Region, Philippines BROCENT Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionBROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT...

  • Service Desk Manager

    2 days ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,166,667 - ₱1,666,667 per year

    Job Title: Service Desk Manager (IT – Service Desk BPO)Category: Service Desk / End User ServicesWork set up: Amenable to work in Taguig and PasigWork shift: NightshiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• Experience in handling multilingual• At least 2 years being a manager• Solid experience handling BPO Service Desk...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Netrix Global Full time ₱250,000 - ₱500,000 per year

    About The Opportunity  This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

  • Global IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Group Shared Services Centre Full time ₱900,000 - ₱1,200,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis,...